UpdateRoutingProfileConcurrencyCommand

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Example Syntax

Use a bare-bones client and the command you need to make an API call.

import { ConnectClient, UpdateRoutingProfileConcurrencyCommand } from "@aws-sdk/client-connect"; // ES Modules import
// const { ConnectClient, UpdateRoutingProfileConcurrencyCommand } = require("@aws-sdk/client-connect"); // CommonJS import
const client = new ConnectClient(config);
const input = { // UpdateRoutingProfileConcurrencyRequest
  InstanceId: "STRING_VALUE", // required
  RoutingProfileId: "STRING_VALUE", // required
  MediaConcurrencies: [ // MediaConcurrencies // required
    { // MediaConcurrency
      Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
      Concurrency: Number("int"), // required
      CrossChannelBehavior: { // CrossChannelBehavior
        BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
      },
    },
  ],
};
const command = new UpdateRoutingProfileConcurrencyCommand(input);
const response = await client.send(command);
// {};

UpdateRoutingProfileConcurrencyCommand Input

Parameter
Type
Description
InstanceId
Required
string | undefined

The identifier of the Amazon Connect instance. You can find the instance ID  in the Amazon Resource Name (ARN) of the instance.

MediaConcurrencies
Required
MediaConcurrency[] | undefined

The channels that agents can handle in the Contact Control Panel (CCP).

RoutingProfileId
Required
string | undefined

The identifier of the routing profile.

UpdateRoutingProfileConcurrencyCommand Output

Parameter
Type
Description
$metadata
Required
ResponseMetadata
Metadata pertaining to this request.

Throws

Name
Fault
Details
InternalServiceException
server

Request processing failed because of an error or failure with the service.

InvalidParameterException
client

One or more of the specified parameters are not valid.

InvalidRequestException
client

The request is not valid.

ResourceNotFoundException
client

The specified resource was not found.

ThrottlingException
client

The throttling limit has been exceeded.

ConnectServiceException
Base exception class for all service exceptions from Connect service.