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UpdateRoutingProfileConcurrencyCommand
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
Example Syntax
Use a bare-bones client and the command you need to make an API call.
import { ConnectClient, UpdateRoutingProfileConcurrencyCommand } from "@aws-sdk/client-connect"; // ES Modules import
// const { ConnectClient, UpdateRoutingProfileConcurrencyCommand } = require("@aws-sdk/client-connect"); // CommonJS import
const client = new ConnectClient(config);
const input = { // UpdateRoutingProfileConcurrencyRequest
InstanceId: "STRING_VALUE", // required
RoutingProfileId: "STRING_VALUE", // required
MediaConcurrencies: [ // MediaConcurrencies // required
{ // MediaConcurrency
Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
Concurrency: Number("int"), // required
CrossChannelBehavior: { // CrossChannelBehavior
BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
},
},
],
};
const command = new UpdateRoutingProfileConcurrencyCommand(input);
const response = await client.send(command);
// {};
UpdateRoutingProfileConcurrencyCommand Input
See UpdateRoutingProfileConcurrencyCommandInput for more details
Parameter | Type | Description |
---|
Parameter | Type | Description |
---|---|---|
InstanceId Required | string | undefined | The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance. |
MediaConcurrencies Required | MediaConcurrency[] | undefined | The channels that agents can handle in the Contact Control Panel (CCP). |
RoutingProfileId Required | string | undefined | The identifier of the routing profile. |
UpdateRoutingProfileConcurrencyCommand Output
See UpdateRoutingProfileConcurrencyCommandOutput for details
Parameter | Type | Description |
---|
Parameter | Type | Description |
---|---|---|
$metadata Required | ResponseMetadata | Metadata pertaining to this request. |
Throws
Name | Fault | Details |
---|
Name | Fault | Details |
---|---|---|
InternalServiceException | server | Request processing failed because of an error or failure with the service. |
InvalidParameterException | client | One or more of the specified parameters are not valid. |
InvalidRequestException | client | The request is not valid. |
ResourceNotFoundException | client | The specified resource was not found. |
ThrottlingException | client | The throttling limit has been exceeded. |
ConnectServiceException | Base exception class for all service exceptions from Connect service. |