Delete quick responses in Amazon Connect - Amazon Connect

Delete quick responses in Amazon Connect

This topic explains how to use the Amazon Connect admin website to delete a quick response. To delete a quick response programmatically, see DeleteQuickResponse in the Amazon Q in Connect API Reference Guide.

Important

  • You can't undo a deletion.

  • Agents can't see or use deleted quick responses.

To delete a response

  1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account assigned to a security profile that has Content Management - Quick responses - Delete permission.

  2. On the navigation bar, choose Agent applications, then Quick responses.

    Menu showing "Agent applications" and "Quick responses."

  3. On the Quick responses page, select the checkbox next to the response that you want to delete. You can select a maximum of 20 responses.

  4. Choose Delete.

    A success message appears:

    A green checkmark and the words "Successfully Deleted selected Quick response."
Note

  • If the Delete button is inactive, sign in to an Amazon Connect an account that has the required security profile, or ask another admin for help.

  • Remain on the page until the delete operation finishes.