Download a capacity plan in Amazon Connect
When you download a capacity plan file, it downloads as a .csv file type with multiple tabs. It's helpful to open this file using Excel. The following image shows an example of what a capacity plan file looks like in Excel.
Following is a description of each worksheet:
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Metrics: When you download the Monthly view, the capacity plan output shows Monthly and Daily granularities. When you download the Weekly view, it shows Weekly and Daily granularities.
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Capacity Plan: The capacity plan metadata, such as name, starting date, and ending date of the plan.
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Scenario: The input defined for the capacity plan.
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Generation Details: The metadata indicating when someone last changed the capacity plan.
How to download capacity plan results
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Log in to the Amazon Connect admin website with an account that has security profile permissions for Analytics, Capacity planning - Edit.
For more information, see Assign permissions.
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On the Amazon Connect navigation menu, select Analytics and optimization, Capacity Planning.
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On the Capacity Plans tab, choose the plan.
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On the detailed page for the capacity plan, choose Actions, Download capacity plan.
