Download a forecast from Amazon Connect to view offline
You can download a forecast so you can inspect it offline. A forecast is downloaded as a .csv file of the forecast data. It has the queue name, channel type, timestamp, incoming contact volume and average handle time data.
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Log in to the Amazon Connect admin website with an account that has security profile permissions for Analytics, Forecasting - Edit.
For more information, see Assign permissions.
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On the Amazon Connect navigation menu, choose Analytics and optimization, Forecasting.
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On the Forecasts tab, choose the forecast.
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Choose Actions, and then download either the last computed forecast or the last published forecast.
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We recommend choosing click here. This enables you to choose the name of the file download and where to save it, as shown in the following image. Otherwise, the file is saved to your Downloads folder and its name is a generated number.
