Set up your customer's chat experience in Connect Customer
You can provide a chat experience to your customers by using one of the following methods:
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Add a chat user interface to your website hosted by Connect Customer.
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Customize chat with the Connect Customer open source example.
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Customize your solution using Connect Customer APIs. We recommend starting with the Connect Customer ChatJS open source library when customizing your own chat experiences. For more information, see the Connect Customer ChatJS
repo on Github.
More resources to customize the chat experience
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Interactive messages provide customers with a prompt and pre-configured display options that they can select from. These messages are powered by Amazon Lex and configured through Amazon Lex using a Lambda. For instructions about how to add interactive messages through Amazon Lex, see this blog: Set up interactive messages for your Connect Customer chatbot
. Connect Customer supports the following templates: a list picker and a time picker. For more information, see Add Amazon Lex interactive messages for customers in chat.
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Connect Customer Service API Documentation, especially the StartChatContact API.
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Connect Customer Streams
. Use to integrate your existing apps with Connect Customer. You can embed the Contact Control Panel (CCP) components into your app.
