Set the forecast and schedule interval in Amazon Connect - Amazon Connect

Set the forecast and schedule interval in Amazon Connect

You can set the granularity for your short-term forecasts and your schedules.

Important things to know

  • You must have security profile permissions for Analytics, Forecast and schedule interval - Edit. For more information, see Assign permissions.

  • You must specify an interval for short-term forecasting and scheduling.

  • Amazon Connect supports 15- or 30-minute intervals. For example, if you select 30 minutes as the interval, your short-term forecasts are generated for 30-minute intervals (that is, 20 contacts between 9:00 AM-9:30 AM), and your schedules are computed for 30 minute intervals.

  • You must set up a forecast and a schedule interval before you can generate forecasts or create forecast groups.

  • After you set the forecast and schedule interval, you cannot change it.

To set the forecast and schedule interval

  1. Log in to the Amazon Connect admin website.

  2. On the Amazon Connect navigation menu, select Analytics and optimization, Forecasting.

  3. Choose the Forecast and schedule interval tab. You'll see this tab only if you have the appropriate security profile permissions.

    The Forecasting page, the Forecast and schedule interval tab, the 15 minute interval option.

  4. Choose one of the following options:

    • 15 minute interval – Generates short-term forecasts in 15-minute intervals. For example, 20 contacts between 9:00 AM to 9:15 AM, and 30 contacts between 9:15 AM to 9:30 AM.

    • 30 minute interval – Generates short-term forecasts in 30-minute intervals. For example, 20 contacts between 9:00 AM to 9:30 AM, 30 contacts between 9:30 AM to 10:00 AM.