This section shows you how to integrate Support in ServiceNow.
To configure the Support integration System Properties
-
In the navigator, enter
AWS Service Management. -
Choose System Properties, then Support.
-
Set the system property, as required.
| Available settings | Description |
|---|---|
|
Interval, in minutes, between the execution of full synchronization |
Default: 1440 min |
| SQS Name created by the AWS CloudFormation stack. The same name must be used for all accounts | Default: AwsServiceManagementConnectorForSupportQueue |
| (Advanced mode) Enable an intermediate table (SMC Support Case table) to synchronize data to and from Support. Use caution; enabling an intermediate table replaces the default Incident table. | Default: False |
