Validating AWS Systems Manager Incident Manager integration - AWS Service Management Connector

Validating AWS Systems Manager Incident Manager integration

This section describes how to validate AWS Systems Manager Incident Manager integration in ServiceNow.

To view Incident Manager incidents

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

  2. In the navigator, enter AWS Service Management.

  3. Choose AWS Systems Manager Incident Manager.

  4. Choose Incidents to show a list of all synced Incidents.

To view Incident Manager incident details

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

  2. In the navigator, enter AWS Service Management .

  3. Choose AWS Systems Manager Incident Manager.

  4. Choose Incidents to show a list of all synced Incidents.

  5. To open the record, choose the Number field of an Incident.

  6. Open the AWS Systems Manager Incident Manager tab to display details of the IM Incident.

  7. To open the Incident Manager incident on the AWS Incident Management console, choose the AWS Incident URL.

To resolve an Incident Manager incident

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

  2. In the navigator, enter AWS Service Management.

  3. Choose AWS Systems Manager Incident Manager.

  4. Choose Incidents to show a list of all synced Incidents.

  5. To open the record, choose the Number field of an Incident

  6. In the Resolution Information tab, complete Resolution Code and Resolution Notes.

  7. Choose Resolve.

To view AWS Systems Manager Incident Manager Ops Items

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

  2. In the navigator, enter AWS Service Management.

  3. Choose AWS Systems Manager Incident Manager.

  4. Choose Incidents to show a list of all synced Incidents.

  5. To open the record, choose the Number field of an Incident.

  6. Scroll to the bottom of the Incident form and use the AWS OpsItems related list to see associated OpsItems.