Getting started with AWS End User Messaging Social - AWS End User Messaging Social
Signing up for WhatsApp

Getting started with AWS End User Messaging Social

These topics guide you through the steps to link or migrate your WhatsApp Business Account (WABA) to AWS End User Messaging Social.

Signing up for WhatsApp

A WhatsApp Business Account (WABA) allows your business to use the WhatsApp Business Platform to send messages directly to your customers. All of your WABAs are part of your Meta business portfolio. A WABA contains your customer facing assets, like phone number, templates, and WhatsApp Business Profile. A WhatsApp Business Profile contains your business's contact information that users see. For more information on WhatsApp Business Accounts, see WhatsApp Business Account (WABA) in AWS End User Messaging Social.

Follow the steps in this section to get started with AWS End User Messaging Social. Use the embedded sign-up process to either create a new WhatsApp Business Account (WABA) or migrate an existing WABA to AWS End User Messaging Social.

Prerequisites

Important
Working with Meta/WhatsApp

  • Your use of the WhatsApp Business Solution is subject to the terms and conditions of the WhatsApp Business Terms of Service, the WhatsApp Business Solution Terms, the WhatsApp Business Messaging Policy, the WhatsApp Messaging Guidelines, and all other terms, policies, or guidelines incorporated therein by reference (as each may be updated from time to time).

  • Meta or WhatsApp may at any time prohibit your use of the WhatsApp Business Solution.

  • You must create a WhatsApp Business Account ("WABA") with Meta and WhatsApp.

  • You must create a Business Manager account with Meta and link it to your WABA.

  • You must provide control of your WABA to us. At your request, we will transfer control of your WABA back to you in a reasonable and timely manner using the methods Meta makes available to us.

  • In connection with your use of the WhatsApp Business Solution, you will not submit any content, information, or data that is subject to safeguarding and/or limitations on distribution pursuant to applicable laws and/or regulation.

  • WhatsApp’s pricing for use of the WhatsApp Business Solution can be found at Conversation-Based Pricing.

  • To create a WhatsApp Business Account (WABA), your business needs a Meta Business Account. Check if your company already has a Meta Business Account. If you don't have a Meta Business Account, you can create one during the sign-up process.

  • To use a phone number that's already in use with the WhatsApp Messenger application or WhatsApp Business application, you must delete it first.

  • A phone number that can receive either an SMS or a voice One-Time Passcode (OTP). The phone number used for sign-up becomes associated with your WhatsApp account and the phone number is used when you send messages. The phone number can still be used for SMS, MMS, and voice messaging.

  • If you are importing an existing WABA, you need the PINs for all the phone numbers associated with the imported WABA. To reset a lost or forgotten PIN, follow the directions in Updating PIN in the WhatsApp Business Platform Cloud API Reference.

Sign up through the console

Follow these directions to create a new WhatsApp account, migrate your existing account, or add a phone number to an existing WABA. As part of the sign-up process, you give AWS End User Messaging Social access to your WhatsApp Business Account. You also allow AWS End User Messaging Social to bill you for messages. For more information on WhatsApp Business Accounts, see Understanding WhatsApp business account types.

  1. Open the AWS End User Messaging Social console at https://console.aws.amazon.com/social-messaging/.

  2. Choose Business accounts.

  3. On the Link business account page, choose Launch Facebook portal. A new login window from Meta will appear.

  4. In the Meta login window, enter your Facebook account credentials.

    On the WhatsApp business account page, choose Add WhatsApp phone number. On the Add WhatsApp phone number page, choose Launch Facebook portal. A new login window from Meta will appear.

  5. In the Meta login window, enter your Facebook account credentials.

  6. As part of the sign-up process, you give AWS End User Messaging Social access to your WhatsApp Business Account (WABA). You also allow AWS End User Messaging Social to bill you for messages. Choose Continue.

  7. For Meta Business account, choose an existing Meta business account or Create a Meta Business account.

    1. (Optional) If you need to create a Meta Business account, follow these steps:

    2. For Business name, enter the name of your business.

    3. For Business website or profile page, enter either the URL for your company's website, or if your company doesn't have a website, enter the URL to your social media page.

    4. For Country, choose the country your business is located in.

    5. (Optional) Choose Add address and enter your business's address.

  8. Choose Next.

  9. For Choose a WhatsApp Business Account, choose an existing WhatsApp Business Account (WABA), or if you need to create an account, choose Create a WhatsApp Business Account.

    For Create or Select a WhatsApp Business Profile, choose an existing WhatsApp business profile, or Create a new WhatsApp Business Profile.

  10. Choose Next.

  11. For Create a Business Profile, enter the following information:

    • For WhatsApp Business Account Name, enter a name for your account. This field is not customer facing.

    • For WhatsApp Business Profile display name, enter the name to display to your customers when they receive a message from you. We recommend that you use your company name as the display name. The name is reviewed by Meta and must comply with WhatsApp display name rules. To use a brand name that is different from your company name, there must be an externally published association between your company and the brand. This association must be displayed on your website and on the brand represented by the display name's website.

      Once you complete registration, Meta performs a review of your display name. Meta sends you an email telling you whether the display name has been approved or rejected. If your display name is rejected, your per day messaging limit is lowered and you could be disconnected from WhatsApp.

      Important

      To change your display name, you have to create a ticket with Meta support.

    • For Timezone, choose the time zone the business is located in.

    • For Category, choose a category that best aligns with your business. Customers can view the category you as part of your contact information.

    • For Business Description, enter a description of your company. Customers can view your business description as part of your contact information.

    • For Website, enter your company's website. Customers can view your website as part of your contact information.

    • Choose Next.

  12. For Add a phone number for WhatsApp, enter a phone number to register. This phone number is displayed to your customers when you send them a message.

  13. For Choose how you would like to verify your number, choose either Text message or Phone call.

    • Once you are ready to receive the verification code, choose Next.

    • Enter the verification code, and then choose Next.

  14. Once your number has been verified, you can choose Next to close the window from Meta.

  15. For WhatsApp business account expand Tags - optional to add tags to your WhatsApp business account.

    Tags are pairs of keys and values that you can optionally apply to your AWS resources to control access or usage. Choose Add new tag and enter a key-value pair to attach.

  16. A WhatsApp Business Account can have one message and event destination to log events for the WhatsApp Business Account and all resources associated to the WhatsApp Business Account. To enable event logging in Amazon SNS, including logging of receiving a customer message, you must turn on Message and event publishing. For more information, see Message and event destinations in AWS End User Messaging Social.

    Important

    To be able to respond to customer messages, you must enable Message and event publishing.

    In the Message and event destination details section, turn on Event publishing. For Amazon SNS, choose either New Amazon SNS standard topic and enter a name in Topic name, or choose Existing Amazon SNS standard topic and choose a topic from the Topic arn dropdown list.

  17. Under Phone numbers:

    For each phone number under WhtsApp Phone numbers:

    1. For Phone number verification, enter the existing PIN or enter a new PIN code. To reset a lost or forgotten PIN, follow the directions in Updating PIN in the WhatsApp Business Platform Cloud API Reference.

    2. For Additional setting:

      1. For Data localization region - optional choose one of Meta's regions in which to store your data at rest. For more information on Meta's data privacy policies, see Data Privacy & Security and Cloud API Local Storage in the WhatsApp Business Platform Cloud API Reference.

      2. Tags are pairs of keys and values that you can optionally apply to your AWS resources to control access or usage. Choose Add new tag and enter a key-value pair to attach.

  18. A WhatsApp Business Account can have one message and event destination to log events for the WhatsApp Business Account and all resources associated to the WhatsApp Business Account. To enable event logging in Amazon SNS, including logging of receiving a customer message, you need to turn on Message and event publishing. For more information, see Message and event destinations in AWS End User Messaging Social.

    Important

    You must enable Message and event publishing to be able to respond to customer messages.

    In the Message and event destination details section, turn on Event publishing. For Amazon SNS, choose either New Amazon SNS standard topic and enter a name in Topic name, or choose Existing Amazon SNS standard topic and choose a topic from the Topic arn dropdown list.

  19. To complete setup, choose Add phone number.

Next steps

Once you've completed sign-up, you can start sending messages. When you're ready to start sending messages at scale, complete Business Verification. Now that your WhatsApp Business Account and AWS End User Messaging Social accounts are linked, see the following topics: