The Connector for ServiceNow supports the ordering of Service Catalog products through Service Portal. You can use the Service Catalog and Order Something views. The release also includes pages and widgets you can add to Service Portal that enable users to view their provisioned products.
Note
The audience for the Service Portal Features section is a ServiceNow administrator or equivalent. The ServiceNow user requires permissions to modify the Service Portal.
Service portal widgets
The Connector for ServiceNow includes widgets you can add to your Service Portal. It also includes two alternative view Portal Pages for the following:
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My AWS Products – Overview of all provisioned products the user owns
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AWS Product Details – Details of a single provisioned product
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Search AWS Products – Search for AWS Service Catalog products by providing AWS account, Region, and portfolio details. To access the new widgets, update the Service Portal Designer.
To access the new widgets, update the Service Portal Designer.
To update the Service Portal Designer
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Go to Create and edit a page using the Service Portal Designer
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Following the instructions, choose the Service Portal Index page.
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Under the Order Something container, add the My AWS widget.
The new widget appears on your main Service Portal view.
Service portal pages
This section describes the two new pages available in the Service Portal Beta release of the AWS Service Management Connector: My AWSProducts and AWS Product Details. You can add links to these pages on the Service Portal home page or other pages by using the usual page configuration mechanism in Service Portal.
My AWS Products
An overview of all provisioned products that the user owns. Terminated products display separately from current products in a collapsed panel on the initial page load.
Use the following format to access the My AWS Products page.
http://<insertinstancename>.service-now.com/sp?id=aws_sc_ppAWS Product Details
Details of a single provisioned product.
Use the following format to access the AWS Product Details page:
http://<insertinstancename>.service-now.com/sp?id=aws_sc_pp_details&sys_id=<provisioned product id>Search AWS Products
Search feature for AWS Service Catalog products
Use the following format to access the Search AWS Products page:
http://<insertinstancename>.service-now.com/sp?id=aws_sc_product_search>
Note
Ensure that the end user has x_126749_aws_sc.productsearchaccess to view and use this service portal
