Updating the AWS Load Balancer resource details in the ServiceNow CMDB

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Updating the AWS Load Balancer resource details in the ServiceNow CMDB - AWS Service Management Connector

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AWS Load Balancer resources map to the ServiceNow table: Cloud Load Balancer (cmdb_ci_cloud_load_balancer).

The previous table in the Connector was Load Balancer Service (cmdb_ci_lb_service). This change aligns with ServiceNow’s cloud resource best practices.

Note

The following transition steps are required only if you are upgrading from version 3 of the Connector to version 4.

Fix Scripts to address changes to ELB mappings in ServiceNow CMDB

If you are using AWS Config integration before version 4, the Connector includes two fix scripts that migrate existing Connector resources in the Load Balancer Service (cmdb_ci_lb_service) table to the Cloud Load Balancer (cmdb_ci_cloud_load_balancer) table.

Fix Script 1: AWS SMC - Migrate ELB data

This fix script migrates ELBv2 data from the legacy Load Balancer Service (cmdb_ci_lb_service) table with discovery_source AWS Service Management Connector to the new Cloud Load Balancer (cmdb_ci_cloud_load_balancer) table with all the relationships. (Legacy records remain undeleted for audit).

Note

The AWS SMC - Migrate ELB data fix script migrates all existing relationships of the ELBv2 resource in Load Balancer Service (cmdb_ci_lb_service), where the discovery source is AWS Service Management Connector to the newly created resource in the Cloud Load Balancer (cmdb_ci_cloud_load_balancer) table.

Fix Script 2: AWS SMC - Delete ELB legacy relationship (optional)

This fix script deletes the relationships where a child or parent is a resource in the original Load Balancer Service (cmdb_ci_lb_service) table, and the discovery source of the resource is AWS Service Management Connector.

Note

We recommend you execute AWS SMC - Delete ELB legacy relationship fix script after executing AWS SMC - Migrate ELB data fix script, and receiving approvals from your ServiceNow admin based on your organization’s data retention policies.

To run a fix script in ServiceNow

Log in to your ServiceNow instance as an admin user (for example, System Administrator) in the fulﬁller view (Standard user interface view).
In the filter navigator, enter System Definition.
Choose Fix Scripts.
To migrate resources to the new Cloud Load Balancer table, choose AWS SMC - Migrate ELB data.

To delete relationships from the Load Balancer Service table, choose AWS SMC - Delete ELB legacy relationship fix script.
Open the fix script to execute.
Choose Run Fix Script.