View provisioned products as an end user and from the scoped app as an administrator.
To view provisioned products as an end user
-
Choose My Assets in the ServiceNow standard user interface.
-
In My Asset Requests, view the requests.
-
To view the product, personalize the list view to show the associated configuration item.
To show the items, choose Settings in the header row of the table of asset requests.
-
Choose Configuration item (configuration_item). Then use the > icon to add it to the view.
Move the configuration item to below Stage in the list. You can see it (the ordered product) in the list of assets.
-
To view the product, choose the configuration item name.
-
In the Outputs tab of the form, view the Outputs for the provisioned product.
-
In the Product Events tab of the form, view the provisioning history of the product .
To view provisioned products from the scoped app as an administrator
-
Log in to your ServiceNow instance as the end user (for example, Abel Tuter).
-
Enter
Service Catalogin the navigation filter and choose Provisioned Products. The user interface view displays the provisioned products. -
Choose a provisioned product to view the current status. You can also select post provisioned actions such as Request Update, Request Termination, as well as associated service actions.
