[OA.TI.7] Maintain a unified knowledge source for teams

Category: RECOMMENDED

Adopt collaboration and configuration tools, supported by established processes, to store documents, configurations, and other artifacts in a unified source of record. Keep documentation up-to-date to help teams work more autonomously and build trust. Implement processes for regular review of artifacts in the source of record and remove outdated content as needed.

DevOps adoption can be achieved without a unified source of record between teams. However, it's more challenging for teams to find and manage information as they transition how they work and adopt new tools. This approach can lead to inefficient or duplicated processes and communication gaps over time. Therefore, it is highly recommended to have a centralized knowledge repository in place to improve team collaboration, knowledge sharing, onboarding time, and overall development and operational efficiency. For example, create internal wiki pages for each team to document their team norms and best practices.