WhatsApp Business messaging capabilities - Amazon Connect

WhatsApp Business messaging capabilities

The WhatsApp Business messaging integration provides the following capabilities:

Note

Be aware of the following limitations:

Delivery receipt limitations
  • Read receipts for end customer messages are not supported.

  • Delivery receipts for end customer messages are not supported. The delivery receipts that appear in WhatsApp indicate that WhatsApp has received the message, not Amazon Connect.

Text message limitations
  • Inbound text messages from end customers greater than 1024 characters are not supported.

Unsupported message types
  • Inbound contact messages sent by end customers are not supported.

  • Inbound location messages sent by end customers are not supported.

  • Reaction messages sent by end customers are not supported.

  • Reply messages sent by end customers are not supported. New message content is delivered without the reply context.

  • Receiving message statuses that a message was deleted by the end customer is not supported.

Attachment limitations
  • All attachments from end customers when initiating a new contact or conversation are not supported. End customers can only send attachments during an existing contact.

  • Attachments from end customers greater than 20MB are not supported.

  • Attachments with captions are not supported. The system removes any captions and delivers the attachment.

  • Sticker attachments are not supported.