Application aware incident notifications in AMS

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Use application aware automated incident notifications to customize your communication experience for support cases that AMS creates on your behalf. When you use this feature, AMS retrieves custom workload preferences from AWS Service Catalog AppRegistry to enrich your AMS incident communications with metadata about your applications and to customize the severity of support cases created by AMS on your behalf. To use this feature, you must first provision AWS Service Catalog AppRegistry in your AMS account.

To learn more about AMS monitoring defaults, see Monitoring and event management in AMS.

Provision AppRegistry in your AMS account and create applications

The AppRegistry service is available in Self-service Provisioning (SSP) mode for your AMS account. For instructions on how to request access, see Use AMS SSP to provision AWS Service Catalog AppRegistry in your AMS account.

After provisioning AppRegistry, use one of the following methods to create applications:

Create tags to enable case enrichment

You must tag your applications before AMS can access application metadata. The following table lists the required tag.

Customize AMS support case severity for your applications

You can customize the severity of AMS created support cases by specifying how critical your application is for your organization. This setting is controlled by an attribute group associated with your application in AppRegistry. The name of the attribute group name must match the following pattern:

AMS.<ApplicationName>.CommunicationOptions

In the preceding pattern, the ApplicationName must match the name used in AppRegistry when you created the application.

Example content:

{
"SchemaVersion": "1.0",
"Criticality": "low"
}

SchemaVersion

This determines the schema version that you're using and the subset of features available to use.

Criticality

The criticality of this application determines the severity of the support cases created by the AMS automated systems.

Valid values:

low|normal|high|urgent|critical 

For more information on severity levels, see SeverityLevel in the AWS Support API Reference.

Required: Yes

Review required permissions

To use this feature, AMS requires access to the following AWS Identity and Access Management permissions:

The API calls are made by the ams-access-admin role. The following is an example of what you might see:

arn:aws:sts::111122223333:assumed-role/ams-access-admin/AMS-AMSAppMetadataLookup-*