/AWS1/CL_SUP=>CREATECASE()
¶
About CreateCase¶
Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.
The Amazon Web Services Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:
-
Submit a request from the Amazon Web Services Support Center Create Case page.
-
Use the Service Quotas RequestServiceQuotaIncrease operation.
A successful CreateCase
request returns an Amazon Web Services Support case number. You can use
the DescribeCases operation and specify the case number to get
existing Amazon Web Services Support cases. After you create a case, use the AddCommunicationToCase operation to add additional communication or
attachments to an existing case.
The caseId
is separate from the displayId
that appears in
the Amazon Web Services Support Center. Use the DescribeCases operation to get the displayId
.
-
You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.
-
If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the
SubscriptionRequiredException
error message appears. For information about changing your support plan, see Amazon Web Services Support.
Method Signature¶
IMPORTING¶
Required arguments:¶
IV_SUBJECT
TYPE /AWS1/SUPSUBJECT
/AWS1/SUPSUBJECT
¶
The title of the support case. The title appears in the Subject field on the Amazon Web Services Support Center Create Case page.
IV_COMMUNICATIONBODY
TYPE /AWS1/SUPCOMMUNICATIONBODY
/AWS1/SUPCOMMUNICATIONBODY
¶
The communication body text that describes the issue. This text appears in the Description field on the Amazon Web Services Support Center Create Case page.
Optional arguments:¶
IV_SERVICECODE
TYPE /AWS1/SUPSERVICECODE2
/AWS1/SUPSERVICECODE2
¶
The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible
serviceCode
values.
IV_SEVERITYCODE
TYPE /AWS1/SUPSEVERITYCODE
/AWS1/SUPSEVERITYCODE
¶
A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the DescribeSeverityLevels operation to get the possible values for
severityCode
.For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide.
The availability of severity levels depends on the support plan for the Amazon Web Services account.
IV_CATEGORYCODE
TYPE /AWS1/SUPCATEGORYCODE
/AWS1/SUPCATEGORYCODE
¶
The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.
IT_CCEMAILADDRESSES
TYPE /AWS1/CL_SUPCCEMAILADDRESSLS00=>TT_CCEMAILADDRESSLIST
TT_CCEMAILADDRESSLIST
¶
A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon Web Services credentials in an HTTP POST method or use the Amazon Web Services SDKs.
IV_LANGUAGE
TYPE /AWS1/SUPLANGUAGE
/AWS1/SUPLANGUAGE
¶
The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the
language
parameter if you want support in that language.
IV_ISSUETYPE
TYPE /AWS1/SUPISSUETYPE
/AWS1/SUPISSUETYPE
¶
The type of issue for the case. You can specify
customer-service
ortechnical
. If you don't specify a value, the default istechnical
.
IV_ATTACHMENTSETID
TYPE /AWS1/SUPATTACHMENTSETID
/AWS1/SUPATTACHMENTSETID
¶
The ID of a set of one or more attachments for the case. Create the set by using the AddAttachmentsToSet operation.
RETURNING¶
OO_OUTPUT
TYPE REF TO /AWS1/CL_SUPCREATECASERESPONSE
/AWS1/CL_SUPCREATECASERESPONSE
¶
Domain /AWS1/RT_ACCOUNT_ID Primitive Type NUMC