Prerequisites for Jira Service Management Data Center
Before installing the AWS Service Management Connector for Jira
Service Management, you need an AWS account and an Atlassian instance
with Jira Service Management pre-installed
For a zip file containing Connector add-on code as well as AWS
Configuration files, download and extract the AWS Service Management Connector for JSM configuration
files
AWS prerequisites
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To use Service Catalog with the Connector, you need an AWS account to configure your AWS portfolios and products. For more information, see Setting Up AWS Service Catalog.
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To see AWS Config details, configure the service settings to record data for the resource types of interest. We recommend including provisioned products and AWS CloudFormation stacks, in addition to the major resource types your team uses. For more information, see Setting Up AWS Config with the Console.
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To use AWS Systems Manager Automation with the Connector, you don't need AWS-side setup. A number of automation documents are available from AWS as standard. If you want to use additional automation documents, they are available in the Connector. For more information, see Working with Automation Documents (Playbooks).
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To use AWS Systems Manager OpsCenter with the Connector, enable OpsCenter in the AWS Systems Manager console. For more information, see AWS Systems Manager OpsCenter. The Connector also enables viewing resources and automation documents (runbooks) associated to OpsItem. For more information to associate resources to OpsItems in AWS OpsCenter, see Working with Related Resources . For more information to associate automation documents to OpsItems in AWS OpsCenter, see Remediating OpsItem issues using Systems Manager automation.
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To use AWS Security Hub with the Connector, you must enable the service in all Regions and accounts where you want to sync Findings. For more information, see Setting up Security Hub. We recommend you connect Jira Service Management with the primary AWS account for AWS Security Hub. For more information, see Managing administrator and member accounts.
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To use Support with the Connector, your account must have a Business
or Enterprise Support plan to use support integration. -
To use AWS Systems Manager Incident Manager with the Connector and allow the Connector to synchronize Incidents for a specific Region, you must enable Incident Manager in that account and Region. For details on the service endpoint, see AWS Systems Manager Incident Manager endpoints and quotas.
Note
AWS Service Management Connector allows AWS Managed Services (AMS) Accelerate users to create Incidents and Service Requests through Jira Service Management. To ensure that your account has the required permissions to create AMS Accelerate support cases, make sure you onboard your account to Accelerate. For more information, see Getting Started with AMS Accelerate.
For each AWS account, the Connector for Jira Service Management also requires API access with Baseline permissions.
Jira Service Management prerequisites
In addition to your AWS account, you need the Jira Service Management software installed on your Atlassian instance before you can install the AWS Service Management Connector add-on. The Jira Service Management administrator needs the admin role to install the AWS Service Management Connector add-on.
Before configuring your AWS connector, ensure you follow Atlassian
recommendations for securing your Jira Service Management instances. For
more information, see Preventing Security Attacks
The Connector for Jira Service Management add-on is available to
download in the Atlassian Marketplace
