Description Supported channels Flow types Properties Configured block Scenarios

Flow block: Transfer to agent (beta)

Description

Ends the current flow and transfers the customer to an agent.

Note
If the agent is already with someone else, the contact is disconnected.
If the agent is in After Contact Work, they are automatically removed from ACW at the time of transfer.
The Transfer to Agent block is a beta feature and works only for voice interactions.
We recommend using the Set working queue block for agent-to-agent transfers instead of using this block. The Set working queue block supports omnichannel transfers such as voice and chat. For instructions, see Set up agent-to-agent transfers in Amazon Connect.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel	Supported?
Voice	Yes
Chat	No - Error branch
Task	No - Error branch

To transfer chats and tasks to agents, use the Set working queue block. Because Set working queue works for all channels, we recommend using it for voice calls too, instead of using Transfer to agents (beta). For instructions, see Set up agent-to-agent transfers in Amazon Connect.

Flow types

You can use this block in the following flow types:

Transfer to Agent flow
Transfer to Queue flow

Properties

The following image shows the Properties page of the Transfer to agent block. It does not have any options on it.

Configured block

The following image shows an example of what this block looks like when it is configured. It displays the status Transferred. It does not have any branches.