UpdatePreviousContactParticipantState
This action is primarily used to prevent previous participants on the contact from observing the contact. Common use cases are disconnecting the agent that initiates a transfer when they transfer a contact to a secure destination, or putting the agent on hold when transferring to a quick connect that securely gathers customer input such as credit card numbers.
Parameter
object
{
"PreviousContactParticipantState": One of ["AgentOnHold", "CustomerOnHold", "OffHold"], which are only supported for voice contacts.
}
Execution results
and conditions
None.
Errors
-
NoMatchingError - if no other Error matches.
Restrictions
This action is supported only in inbound contact flows and transfer flows.
Corresponding block in
the UI
