Flow control actions in the Amazon Connect Flow
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These actions don't have any side effects and are only used to determine the path through a flow. Certain data may not be available (such as contact data, if the action is determining its path based on contact data). These actions generally work in every circumstance.
A flow control action is an action that:
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Does not need a contact or a participant to succeed.
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Controls the behavior of the flow, by either enabling or disabling flow behavior (such as logging) or by choosing a branch when the flow runs.
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