Best Practice 1.5 – Implement user activity monitoring

Configure your SAP applications to provide information about user activity, for example, response time, number of active users, transaction abandonment rates, and order processing time. Consider both inside-out approaches (monitoring SAP internal dialogue response time) and outside-in approaches (deploying agents or robots at end-user locations geographically) to understand how connectivity plays a role in the experience. Use this information to help understand how the application is used, patterns of usage, and to determine when a response is required due to poor performance.

Suggestion 1.5.1 - Implement user experience monitoring from end-user locations

Consider outside-in monitoring approaches by deploying user agents or robots at end-user locations geographically to understand how network and connectivity play a role in SAP user experience. Often this type of end-user location-based monitoring can provide insight and early warning of problems not detectable in the central infrastructure and applications.

Implement Amazon CloudWatch RUM, SAP, or third-party tools which provide end-user experience reporting to measure the responsiveness of your SAP application from end-user locations. For example, SAP provides End-User Experience Monitoring in Solution Manager, and Amazon CloudWatch RUM allows the deployment of monitoring scripts to measure front-end user experience.