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Best Practice 11.1 – Monitor failures of the SAP application, AWS resources, and connectivity - SAP Lens

Best Practice 11.1 – Monitor failures of the SAP application, AWS resources, and connectivity

PDFRSS

Monitoring for failures of the SAP application, AWS resources, and connectivity helps you to react to failures or potential failures in a timely manner.

Suggestion 11.1.1 – Use AWS Personal Health Dashboard and notifications

The AWS Health Dashboard gives you a personalized view of the status of the AWS services that power your applications, enabling you to quickly see when there are issues impacting your SAP workload. For example, in the event of a lost Amazon Elastic Block Store (Amazon EBS) volume associated with one of your Amazon EC2 instances.

The dashboard also provides forward looking notifications, and you can set up alerts across multiple channels, including email, so that you receive timely and relevant information to help plan for scheduled changes. For example, in the event of AWS hardware maintenance activities that impact one of your Amazon EC2 instances, you would receive a notification with information to help you plan for and proactively address any issues associated with the upcoming change.

Suggestion 11.1.2 – Evaluate AWS services to understand the health of your SAP system

AWS provides a number of management and governance services that you should evaluate, including Amazon CloudWatch and Amazon CloudWatch Application Insights for SAP. Focus on the metrics that indicate a failure or potential failure, such as EC2 instance failure, high CPU utilization, and file system utilization.

Refer to the Operational Excellence pillar for more details:

Suggestion 11.1.3 – Evaluate the capability of SAP tools to monitor failures

Tools from SAP, such as Solution Manager and Landscape Manager, allow you to view any monitoring data in the context of the application. The following monitoring solutions are available from SAP. Review any additional licensing costs as part of the evaluation of these tools.

Suggestion 11.1.4 – Evaluate third-party tools for AWS and SAP monitoring

The following monitoring solutions are available from the AWS Marketplace. You should evaluate these and other third-party tools.

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