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Best Practice 1.8 – Use automated response and recovery techniques to react to monitoring alerts - SAP Lens

Best Practice 1.8 – Use automated response and recovery techniques to react to monitoring alerts

PDFRSS

Automate responses to events to reduce errors caused by manual processes, and to ensure prompt and consistent responses.

Suggestion 1.8.1 - Use automation services to automate your responses to events

There are multiple ways to automate the running of remediation activities for events triggered from your monitoring tools. Generally, you should seek to funnel all of your SAP application and database events into a single channel which can provide event-based automation in response.

  • To respond to an event from a state change in your AWS resources, or from your own custom events from SAP, you could create EventBridge rules to invoke actions in Event targets (for example, Lambda functions, Amazon Simple Notification Service (Amazon SNS) topics, Amazon ECS tasks, and AWS Systems Manager Automation). AWS Systems Manager automation can be used to call the sapcontrol command and perform SAP system tasks automatically.

  • To respond to a metric that crosses a threshold for a resource (for example, wait time), you should create CloudWatch alarms to perform one or more actions using Amazon EC2 actions, Auto Scaling actions, or to send a notification to an Amazon SNS topic.

  • If you need to perform custom actions in response to an alarm, invoke Lambda through Amazon SNS notification or an AWS Systems Manager Automation (for example, using Action aws:runCommand ) see AWS Blog: Automate Start or Stop of Distributed SAP HANA systems using AWS Systems Manager.

  • Use Amazon SNS to publish Event Notifications and escalation messages to keep people informed.

  • AWS also supports third-party systems through the AWS service APIs and SDKs. There are a number of monitoring tools provided by AWS Partners and third parties that allow for monitoring, notifications, and responses. Some of these tools include Avantra, New Relic, Splunk, Loggly, SumoLogic, and Datadog.

  • Consider pushing events and interactions into third-party ITIL tools where applicable for your organization - such as AWS to ServiceNow integration.

You should keep critical manual procedures available for use when automated procedures fail.

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