Getting started with AWS Wickr - AWS Wickr
PrerequisitesStep 1: Download and install the Wickr clientStep 2: Sign in to the Wickr clientStep 3: (Optional) Configure additional devicesNext steps

This guide provides documentation for AWS Wickr. For Wickr Enterprise, which is the on-premises version of Wickr, see Enterprise Administration Guide.

Getting started with AWS Wickr

Get started with AWS Wickr by accepting an invitation email, or getting a Wickr company ID from your company's Wickr administrator and downloading the client.

Prerequisites

After you receive a Wickr invitation email or request from your company's Wickr administrator, download the Wickr client. If you haven't received one, contact your company's IT department for help.

Note

You can also sign up for Wickr as a guest user. The Wickr guest user feature allows individual guest users to sign in to the Wickr client and collaborate with Wickr network users. For more information, see AWS Wickr Guest users.

Step 1: Download and install the Wickr client

Download and install the client from the invitation email that you received. You can also download the Wickr client by going to the AWS Wickr download page. The Wickr client is available for iOS, Android, macOS, Windows, and Linux.

Note

Download and install the WickrGov client if your organization's administrator created your Wickr network in AWS GovCloud (US-West). For all other AWS Regions, download and install the standard Wickr client. Check with your Wickr administrator if you're not sure which version of the client to download.

Step 2: Sign in to the Wickr client

Complete one of the following procedures to sign in to the Wickr client. You can sign in using single sign-on (SSO) or without SSO if your company doesn't use it. Contact your company's Wickr administrator or IT support if you're unsure whether your company uses SSO or not.

Sign in with SSO

  1. Open the Wickr client.

    Important

    To use the Wickr client on your mobile device and your desktop, you must sign in on your mobile device first. Later, if you set up your desktop as the second device, you can scan a verification code that streamlines the initial sign in and configuration process.

  2. Choose Continue with SSO.

    Sign-in page for Wickr with SSO option and work email input field.

  3. Enter your work email address and choose Continue.

    Sign-in form with work email input field and orange Continue button.

  4. Enter your company's ID and choose Continue.

    Contact your company's Wickr administrator or IT support if you don't know your company's ID.

    Sign-in form with Company ID input field and orange Continue button.

  5. At your company's SSO service provider sign in screen, enter your sign-in credentials and choose Sign in. Okta is shown as the service provider in the following example.

    Okta sign-in page with username and password fields, and a blue Sign in button.

    Wickr will send you a verification email after you sign in. You can continue to the next step in this procedure. However, be aware that the verification email can take up to 30 minutes to reach your inbox. Don't choose Resend email until at least 30 minutes have passed. Keep the Wickr client open while waiting for the verification email. If you close the client, you must reauthenticate and wait for another verification email.

    Email verification screen with blue paper airplane icon and text input field for resending email.

  6. In the Wickr verification email, choose Register my account and return to the Wickr client that should be running in the background.

    Registration confirmation email with instructions to click a link and register an account.

  7. The Wickr client will refresh to display your Master Recovery Key (MRK). You can use the MRK to sign in to Wickr on a different device than the one you're currently using. Save your MRK in a safe location and choose Continue.

    Note

    The master recovery key is blurred in the following example.

    Master recovery key dialog box with explanation and checkbox for secure storage.

    You should now be signed in to the Wickr client.

Sign in without SSO

You should've received a Wickr invitation email from your company's Wickr administrator. Choose the register your account option in the Wickr email. If you didn't receive an invitation email or experience any issues with these steps, contact your company's IT department for help.

Sign in to the Wickr client

  1. Open the Wickr client.

  2. Enter your work email address and choose Continue.

    Wickr will send you a verification email. You can continue to the next step in this procedure. However, be aware that the verification email can take up to 30 minutes to reach your inbox. Don't choose Resend email until at least 30 minutes have passed. Keep the Wickr client open while waiting for the verification email. If you close the client, you must reauthenticate and wait for another verification email.

  3. In the Wickr verification email, choose Register my account and return to the Wickr client that should be running in the background.

    Alternatively, you can copy the verification code from the footer of the Wickr invitation email that you received, and paste it into the Enter invite Code screen in the Wickr client.

  4. The Wickr client will refresh to display the password creation page. Enter your chosen password, enter it a second time to confirm, and choose Continue.

    You should now be signed in to the Wickr client.

Step 3: (Optional) Configure additional devices

You can download and install the Wickr client on additional devices after configuring it on your initial device. The client will display a code when you install it on another device. If you signed in using SSO and your initial installation of the client was on a mobile device, you can scan the code with that device to sign in automatically. If your initial installation was on a desktop computer, then you must sign in using the process outlined in the Step 2: Sign in to the Wickr client section of this topic.

Next steps

You've completed the getting started steps. To begin using the Wickr client, see the following sections of this guide: