Built-in plugins have already been built by Amazon Q Business for common use cases across Jira, Salesforce, ServiceNow, and Zendesk. Amazon Q supports the following built-in plugins and actions:
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Asana – Create and update tasks.
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Confluence – Search pages.
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Google Calendar – Find and list events.
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Jira Cloud – Read, create, search, and delete issues. Change issue status and move issues to sprint. Create, read, and delete sprints.
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Microsoft Exchange – Get events from calendar and get emails.
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Microsoft Teams – Send private and public, or channel messages.
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PagerDuty – Get incidents, find similar incidents, find root cause incidents, get status updates on incidents, and update incidents, and find out who is on-call for escalation.
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Salesforce – Manage cases (create, delete, update, get), Retrieve account lists, handle opportunities (create, update, delete, get, fetch specific), and fetch specific contacts.
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ServiceNow – Create, read, delete, and update incidents. Create, update, delete, and read change requests.
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Smartsheet – Search and read sheets, and list and get reports.
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Zendesk Suite – Create and update tickets, and get ticket details.
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Jira (Legacy) – Create an issue.
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Salesforce (Legacy) – Create a case.
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ServiceNow (Legacy) – Create an incident.
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Zendesk (Legacy) – Create a ticket.
This section provides information about how you can use create, configure and use Amazon Q Business built-in plugins.
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