After you enable projects for the Connector, Support integration requires Jira admins to associate Jira project(s) to this integration, as well as determine the SQS Queue Name and sync intervals.
To associate the Jira projects enabled for the Connector to the AWS Systems Manager OpsCenter integration features
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In the left navigation menu, under AWS Service Management Connector, choose Connector settings.
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Create a new Jira Service Management Project
. Under Support Configuration, you must enable at least one Jira project. You can create a new Jira Service Management project
or add an existing one. Only users with access to the associated project can access the Connector. When you apply this update, the Connector adds the necessary issue type to associated project(s). You can return to this screen and add or remove projects at any time.
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Under Support Configuration, in the Sync Interval, you can change the sync interval if you want. The Sync Interval determines how often Jira Service Management conducts syncs for all AWS Services and AWS Categories. SQS Queue Name identifies the Amazon SQS queue from which the Support case events sync to JSM
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Choose Save.
