ContactSearchSummary
Information of returned contact.
Contents
- AgentInfo
-
Information about the agent who accepted the contact.
Type: ContactSearchSummaryAgentInfo object
Required: No
- Arn
-
The Amazon Resource Name (ARN) of the contact.
Type: String
Required: No
- Channel
-
How the contact reached your contact center.
Type: String
Valid Values:
VOICE | CHAT | TASK | EMAILRequired: No
- DisconnectTimestamp
-
The timestamp when the customer endpoint disconnected from Amazon Connect.
Type: Timestamp
Required: No
- Id
-
The identifier of the contact summary.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- InitialContactId
-
If this contact is related to other contacts, this is the ID of the initial contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- InitiationMethod
-
Indicates how the contact was initiated.
Type: String
Valid Values:
INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API | DISCONNECT | MONITOR | EXTERNAL_OUTBOUND | WEBRTC_API | AGENT_REPLY | FLOWRequired: No
- InitiationTimestamp
-
The date and time this contact was initiated, in UTC time. For
INBOUND, this is when the contact arrived. ForOUTBOUND, this is when the agent began dialing. ForCALLBACK, this is when the callback contact was created. ForTRANSFERandQUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. ForEXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. ForMONITOR, this is when the supervisor started listening to a contact.Type: Timestamp
Required: No
- PreviousContactId
-
If this contact is not the first contact, this is the ID of the previous contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- QueueInfo
-
If this contact was queued, this contains information about the queue.
Type: ContactSearchSummaryQueueInfo object
Required: No
- ScheduledTimestamp
-
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
Type: Timestamp
Required: No
- SegmentAttributes
-
Set of segment attributes for a contact.
Type: String to ContactSearchSummarySegmentAttributeValue object map
Key Length Constraints: Minimum length of 1. Maximum length of 128.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
