You use Amazon Chime SDK call analytics with your Voice Connectors to automatically generate insights into your calls. Specifically, you can identify users and predict their tone, either positive, negative, or neutral.
Call analytics works with Amazon Transcribe, Amazon Transcribe Call Analytics, and Amazon Chime SDK voice analytics.
The process follows these broad steps:
Create a call analytics configuration, a static structure that contains the instructions for processing data.
Associate the configuration with one or more Voice Connectors. You can associate one configuration with multiple Voice Connectors, or create a unique configuration for each Voice Connector.
The Voice Connector invokes call analytics in accordance with the configuration.
Call analytics uses the Amazon Chime Voice Connector service-linked role to invoke the CreateMediaInsightsPipeline API on your behalf.
Note
The following steps explain how to associate a call analytics session with a Voice Connector. To complete them, you first need to create a call analytics configuration. To do that, see Creating call analytics configurations in this guide. The creation process assigns an ARN to the configuration. Copy the ARN for use in these steps.
Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home
. In the navigation pane, under SIP Trunking, choose Voice Connectors, then choose a Voice Connector.
Choose the Streaming tab.
Under Sending to Kinesis Video Streams, choose Start.
Under Call Analytics, choose Activate, choose a configuration from the list, then choose Save.
