Understanding the voice analytics consent notice
When you create a voice profile domain or call analytics configuration that uses voice analytics, you see this consent acknowledgement:
As a condition of using this feature, you acknowledge that the collection, use, storage, and retention of a speaker’s biometric identifiers and biometric information (“biometric data”) in the form of a digital embedding may require the speaker’s informed consent, including via a written release. Such consent is required under various state laws, including biometrics laws in Illinois, Texas, Washington and other state privacy laws. Before using speaker search, you must provide all necessary notices to and obtain all necessary consents from each speaker as required by applicable law, and as set forth in our Service Terms governing your use of the feature.
You must provide a written release to each caller through a process that clearly reflects each caller's informed consent before using Amazon Chime SDK voice analytics service, as required under the terms of your agreement with AWS governing your use of the service.
For each speaker in Illinois, as required under the Biometric Information Privacy Act (“BIPA”), you must provide the following information in writing as a written release through a process that clearly reflects each caller’s informed consent before using speaker search:
“[Your company name (“Company”)] uses Amazon Web Services as a service provider for voice search services. Biometric identifiers and biometric information (“biometric data”) may be collected, stored, and used by Amazon Web Services on behalf of [Company] for the purpose of comparing the voice of a caller against previously stored voice data. Biometric data that is generated as part of this process will be retained for up to three years after your last interaction with [Company], or longer only if allowed or required by applicable law, and thereafter destroyed. Except as required or permitted by applicable law, [Company] will instruct Amazon Web Services to permanently destroy biometric data that is stored on [Company’s] behalf when the initial purpose for collecting or obtaining such data has been satisfied, within three years after your last interaction with the services, or after being informed by you that such data should be destroyed, whichever comes first. Biometric data may be transmitted between [Company] and Amazon Web Services as necessary to provide and receive this service. You hereby provide your express, informed, written release and consent for [Company] and Amazon Web Services to collect, use, and store your biometric data as described herein.”
By checking the box below you agree to provide the preceding information in writing to, and obtain an executed written release, from each speaker in Illinois as required by BIPA.
