Flows in Connect Customer

A flow defines the customer experience with your contact center from start to finish. Connect Customer includes a set of default flows so you can quickly set up and run a contact center. However, you might want to create custom flows for your specific scenario.

Topics

Keyboard shortcuts for the Connect Customer flow designer
Permissions required to work with flows in Connect Customer
Default flows in Connect Customer for your contact center
Sample flows in Connect Customer
Flow block definitions in the flow designer in Connect Customer
Use the flow designer in Connect Customer to create flows
Agentic voice
Attach a claimed or ported phone number to a flow in Connect Customer
Flow modules for reusable functions in Connect Customer
Enable agent-initiated flows during active chat sessions
Create prompts in Connect Customer
Set up contact transfers in Connect Customer
Set up queued callback by creating flows, queues, and routing profiles in Connect Customer
Use customer first callback mode in Connect Customer
Import and export flows between flow designers in Connect Customer
Create conversational AI bots in Connect Customer
Grant Connect Customer access to your AWS Lambda functions
Set up live media streaming of customer audio in Connect Customer
Encrypt sensitive customer input in Connect Customer
Touchtone buffering in Connect Customer
Monitor flow performance with metrics in flow designer analytics mode
Use flow logs to track events in Connect Customer flows
Use Connect Customer contact attributes
Migrate flows to an instance, Region, or environment in Connect Customer

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