Default flows in Amazon Connect for your contact
center
Amazon Connect includes a set of default flows that have already been published. It uses them to power your contact center.
For example, say you create a flow that includes putting the customer on hold, but you don't create a prompt for it. The default flow, Default agent hold, will be played automatically. This is a way to help you get started with your contact center quickly.
Tip
If you want to change the behavior of a default flow, we recommend creating a new customized flow based on the default. Then call the new flow intentionally in your flows rather than defaulting to it. This gives you better control over how your flows work.
To see the list of default flows in the Amazon Connect admin website, go to Routing, Flows. They all start with Default in their name.
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