Use SSML tags to personalize text-to-speech in Amazon Polly - Amazon Connect

Use SSML tags to personalize text-to-speech in Amazon Polly

When you add a prompt to a flow, you can use SSML tags to provide a more personalized experience for your customers. SSML tags are a way to control how Amazon Polly generates speech from the text you provide.

The default setting in a flow block for interpreting text-to-speech is Text. To use SSML for text to speech in your flow blocks, set the Interpret as field to SSML as shown in the following image.

Image of the settings for a flow block showing the Text to speech Interpret as field set to SSML.