Create a rule in
Contact Lens that ends associated tasks from a case
To create a rule that ends associated tasks
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When you create your rule, choose A new case is updated as the event source.
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When you create your rule, choose End tasks for the action.
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Choose Next. Review and then choose Save.
After you add rules, they are applied to new contacts that occur after the rule was added. Rules are applied when Contact Lens analyzes conversations.
You cannot apply rules to past, stored conversations.
