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Sample Screenpop flow in Amazon Connect - Amazon Connect

Sample Screenpop flow in Amazon Connect

PDFRSS
Note

This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see Sample flows in Amazon Connect.

Type: Flow (inbound)

This flow shows you how to use Screenpop, a Contact Control Panel feature, to load a web page with parameters based on attributes.

In this sample flow, a Set contact attributes block is used to create an attribute from a text string. As an attribute, the text can be passed to the CCP to display a note to an agent.

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