Sample secure customer data entry
input in a call with no contact center agent
Note
This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see Sample flows in Amazon Connect.
Type: Flow (inbound)
This flow shows you how to capture sensitive customer data and encrypt it using a key. Here's how it works:
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It begins by checking the contact's channel. If they are using chat, a prompt is played that this doesn't work with chat, and they are transferred to Sample inbound flow.
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If they are using voice, the Store customer input block prompts them to enter their credit card number. The block stores and also encrypts the data using a signing key that must be uploaded in a .pem format.
In the Set contact attributes block, the encrypted card number is set as contact attribute.
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After the card number is successfully set as contact attribute, the customer is transferred back to the Sample inbound flow.
