Create a Contact Lens connector
to integrate with your external voice system
This topic explains how to create a Contact Lens connector to integrate with your external voice system. Complete the following steps.
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Open the Amazon Connect console at https://console.aws.amazon.com/connect/
. On the instances page, choose the instance alias. The instance alias is also your instance name, which appears in your Amazon Connect URL. The following image shows the Amazon Connect virtual contact center instances page, with a box around the instance alias.
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In the Amazon Connect console, in the navigation pane, choose External voice systems, Contact Lens integrations, and then choose Create Contact Lens connector, as shown in the following image.
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On the Contact Lens connector page, type a friendly name for the connector.
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Under Connector source type, use the dropdown menu to select from a list of available connector source types. Usually this is an external Session Boarder Controller (SBC) that will initiate the SIPREC session. The following image shows a sample dropdown list of source types.
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Under Voice system type, use the dropdown list to select the voice system used for the call. Usually this is your external contact center system. The following image shows a sample dropdown list of voice system types.
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Enable Encryption and Logging of the SIP and Media metric messages.
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If you enable encryption, import the wildcard root certificate into your SIP infrastructure. You can download it from here
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Although logging is optional, we recommend you enable it to help you debug integration issues.
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In the Source IP addresses section, you can configure a range of Source IP addresses that are allowed to send voice to this connector.
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In the Credentials - optional section, we recommend that you create credentials. They can help authenticate the SIPREC sessions.
Note
If you do this, you'll need to provide the same credentials when you configure your external system.
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Optionally, add tags to identify, organize, search for, filter, and control who can access this connector. For more information, see Add tags to resources in Amazon Connect.
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Choose Create Contact Lens connector to create the connector. After the connector is created, a success message is displayed.
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On the Contact Lens integrations page you'll see the short host name. This is the host that your external voice system will send SIPREC voice traffic to.
When you configure your external voice system, you'll use the fully qualified domain name of the host, not this short host name.
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You're done creating the Contact Lens connector. Continue to the next step: Configure your external voice system for integration with Contact Lens.
