Region requirements for ordering and porting phone numbers in Amazon Connect - Amazon Connect
Anguilla (AI)Antigua and Barbuda (AG)Argentina (AR)Australia (AU)Austria (AT)Belgium (BE)Bahamas (BS)Barbados (BB)Bolivia (BO)Bonaire (BQ)Brazil (BR)Brunei (BN)Canada (CA)Chile (CL)China (CN)Colombia (CO)Costa Rica (CR)Croatia (HR)Curaçao (CW)Cyprus (CY)Czech Republic (CZ)Denmark (DK)Dominican Republic (DOM)Ecuador (ECU)El Salvador (SV)Estonia (EE)Finland (FI)France (FR)French Guiana (GF)Georgia (GE)Germany (DE)Greece (GR)Guatemala (GT)Guadeloupe (GP)Honduras (HN)Hong Kong (HK)Hungary (HU)Iceland (IS)Indonesia (ID)Ireland (IE)Israel (IL)Italy (IT)Jamaica (JM)Japan (JP)Latvia (LV)Lithuania (LT)Luxembourg (LU)Macao (MO)Macedonia (MK)Malaysia (MY)Malta (MT)Martinique (MQ)Mayotte (YT)Mexico (MX)Monaco (MC)New Zealand (NZ)Netherlands (NL)Nicaragua (NI)Norway (NO)Panama (PA)Peru (PE)Philippines (PH)Poland (PL)Portugal (PT)Puerto Rico (PR)Reunion (RE)Romania (RO)Saba (BQ)Saint Pierre and Miquelon (PM)Serbia (RS)Saint Lucia (LC)Saint Martin (MF)Singapore (SG)Sint Eustatius (BQ)Sint Maarten (SX)Slovakia (SK)Slovenia (SI)South Africa (ZA)South Korea (KR)Spain (ES)Sweden (SE)Switzerland (CH)Taiwan (TW)Thailand (TH)Trinidad and Tobago (TT)Turks and Caicos (TC)Uganda (UG)United Kingdom (GB)United States (US)Uruguay (UY)Venezuela (VE)Vietnam (VN)UIFN requirements

Region requirements for ordering and porting phone numbers in Amazon Connect

Country or region regulations often require a local office address and specific identification documents to purchase and own a phone number. The address that you provide can be the business or personal address where the phone numbers are used.

For a list of the telephony capabilities that Amazon Connect provides, see the Amazon Connect Telecoms Country Coverage Guide.

Following is a list of ID Requirements by country or region. When you request an international number, we'll work with you to submit your documents.

Important

  • Addresses that can be claimed without presence, such as PO Box addresses, are not valid in any country.

  • After your numbers are ordered or ported, the exact number of requested phone numbers appear on the Manage Phone numbers page in the Amazon Connect admin website for you to manage. You won't have access to all available numbers in that country.

Anguilla (AI)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Antigua and Barbuda (AG)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 268 Yes

File orders in writing. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Argentina (AR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: +54 800 No

Shared-Cost prefixes: +54 810

 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Monday-Friday 2AM-4AM or 10AM-12PM or 3PM-5PM UTC-3 Buenos Aires time

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Argentinian AFIP (Federal Tax Agency) extract, as proof of CUIT (Clave Única de Identificación Tributaria - Unique Tax Payer ID)

  4. Scanned copy of the Power of Attorney assigning the signatory sufficient attributes that allow them to request the portability, or Company Statute where the signatory appears with such attributes

  5. Scanned copy of the DNI (National Identity Card) of the signatory with power of attorney

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Australia (AU)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

All

 Local telephone numbers: Yes

Your business address, a contact name, and phone number. An address in Australia is required
Toll-free prefixes: +61 1300, +61 1800 No Your business address, a contact name, and phone number. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Focused on:

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Monday-Friday 8 AM -12 PM AEST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Austria (AT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

All

 Local telephone numbers: Yes

Proof of telecom services at your address, which must match the city code requested. Valid forms of proof (must be issued in the past 6 months):

  • Invoice from a network operator for another phone number, at your address

  • Invoice from an internet services provider for internet access with fix IP address, at your address
National prefixes: +43 720 Yes

Proof of telecom services at your address, which must be within the country. Valid forms of proof (must be issued in the past 6 months):

  • Invoice from a network operator for another phone number, at your address

  • Invoice from an internet services provider for internet access with fix IP address, at your address
Toll-free prefixes: +43 800 Yes

Your business name, address, and a copy of the business registration (global).A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Focused on:

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Belgium (BE)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

All

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Mobile prefixes: +32 46 No
Toll-free prefixes: +32 800 No

Number portability

Supported Regions Portability windows Required Documents

Focused on:

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Mandatory to provide service address for the numbers

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Note

Ordering and porting of +32 78 national numbers is not supported.

Bahamas (BS)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 242 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Barbados (BB)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 246 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Bolivia (BO)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 National prefixes: +591 50 No

Number portability

Porting is not supported.

Bonaire (BQ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +599 7 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Brazil (BR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? How to access

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers:

Yes. Local Brazilian presence is required.

  • CNPJ (National Registration Number of Legal Entities in Brazil)

  • Local company name matching the CNPJ

To obtain numbers in Brazil:

  1. Open an AWS Support ticket.

  2. An AWS Support representative will contact you. They will put you in contact with our local telephony provider to provide you with an in Country-Specific Agreement.

After you have your numbers from our carrier, perform the steps explained in Map third-party numbers to your Amazon Connect account to add your numbers to your Amazon Connect instance.

Toll-free prefixes:

Number portability

Supported Regions Type of Number Are there ID requirements? How to access

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers:

Yes. Local Brazilian presence is required.

  • CNPJ (National Registration Number of Legal Entities in Brazil)

  • Local company name matching the CNPJ

  • If you currently have local numbers in Amazon Connect:

    1. Coordinate with the telephony provider that we have contracted with for your number porting.

    2. Open an AWS Support ticket to have your ported numbers added to your Amazon Connect instance.

      Important

      We recommend opening the AWS Support ticket at least 5 days before your scheduled porting date with the telephony provider.

  • If you are in the process of porting numbers and do not yet have local numbers in Brazil associated with your Amazon Connect instance, follow the steps outlined above for ordering numbers. This includes opening a ticket with AWS Support to initiate the process.
Toll-free prefixes:

Brunei (BN)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Toll-free prefixes: Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting is not supported.

Canada (CA)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

AWS GovCloud (US-West)

 Local telephone numbers: No
Toll-free prefixes: No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

AWS GovCloud (US-West)

 Monday-Friday 7 AM to 5 PM CST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

Chile (CL)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

 Monday-Friday 9 PM to 3 AM PST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Copy of legal representative's photo ID

  4. Copy of local business registration

China (CN)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Colombia (CO)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: +57 800 No

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A

N/A

Costa Rica (CR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: +506 800 No

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A

N/A

Croatia (HR)

For UIFN numbers, supports standard Regions and requirements.

Curaçao (CW)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +599 9 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Cyprus (CY)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: + 357 800 No

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Copy of Certificate of Directors and Secretary of the Company

  4. Copy of Certificate of Incorporation

  5. Copy of legal representative's photo ID

Czech Republic (CZ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +420 800 Yes Your business name and address. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 3 PM to 4 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Business registration.

  4. Documents required per Type of Number as listed in the previous table for ordering numbers

Denmark (DK)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

All

 Local telephone numbers: Yes

Your business name, address, and service description. A global address is acceptable.
Mobile prefixes: +45 9x No
Toll-free prefixes: +45 808 Yes Your business name, address, and service description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Focused on:

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required per Type of Number as listed in the previous table for ordering numbers

Dominican Republic (DOM)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No

N/A
Toll-free prefixes: +1 8xx No

NA

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Porting is available only for Local telephone numbers

Monday-Friday 10:00PM to 04:00AM PST

  1. Letter of Authorization (LOA) signed: When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it

  2. Only Local Address accepted

  3. Copy of the ID or passport of an authorized representative who signs the LOA

  4. Copy of Local Commercial Registry Number known as RNC / "Número de Registro Mercantil".

Ecuador (ECU)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No

N/A
Toll-free prefixes: +593-180000XXXX No

N/A

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A N/A

El Salvador (SV)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: Yes

Businesses must provide their name, address, and RUC/ TaxID number, along with a copy of the business registration and a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

A local address is required.
Toll-free prefixes: Yes

Businesses must provide a copy of business registration and a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

 Monday-Friday 03:00AM to 05:00AM CST

  1. Letter of Authorization (LOA) Portability Form. When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  2. Copy of Local Business Registration with local representative(s) information.

  3. Local ID "Documento Unico de Identidad (DUI)" from local representative.

  4. Tax Number registration (Número de Identificación Tributaria).

  5. Valid proofs of address include, for example, utility bills issued in the previous three months.

Estonia (EE)

For ordering phone numbers

For UIFN numbers, supports standard Regions and requirements.

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Toll-free prefixes: +372 800 No
National prefixes: +372 Yes

Your business address. A copy of the ID/business registration.

A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. LOA template has to include a local address.

  4. If this is a company, a business number is required.

Finland (FI)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your residence or business address. Both must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +358 800 No
National prefixes: +358 75 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

France (FR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local geographic telephone numbers: +33 1, +33 2, +33 3, +33 4, +33 5 Yes

A business address in France is required.

You must provide a copy of the business registration (KBIS or INSEE extract issued in the past 3 months), listing the provided address in France as main business address.
National multipurpose numbers: +33 9 7890 Yes

A business address in France is required.

You must provide a copy of the business registration (KBIS or INSEE extract issued in the past 3 months), listing the provided address in France as main business address.
National verified multipurpose numbers (to be used as caller ID by automated calling services): +33 9 4847 Yes A business address in France is required. You must provide a copy of the business registration (KBIS or INSEE extract issued in the past 3 months), listing the provided address in France as main business address.
National multipurpose numbers to be used for communications with a technical platform: +33 9 3937 Yes A business address in France is required. You must provide a copy of the business registration (KBIS or INSEE extract issued in the past 3 months), listing the provided address in France as main business address.
Toll-free prefixes: +33 801 Yes A business address in the European Union is required, as well as a contact phone number.

Number portability

Supported Regions Portability windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required per Type of Number as listed in the previous table for ordering numbers.

  4. It is mandatory to provide RIO code from the losing carrier, or at least the SIRET. You can obtain the SIRET by contacting your existing telecom carrier.

Number portability is supported for all toll-free prefixes from +33 800 to +33 805, geographic prefixes from +33 1 to +33 5, and national multipurpose prefixes +33 9.

French Guiana (GF)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Georgia (GE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 National prefixes: +995 70 No
Local telephone numbers: (Tibilisi) Yes Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide proof of the address.

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A

N/A

Germany (DE)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration document (issued in the past 6 months) as proof of address.
National prefixes: +49 32 Yes

A business address in Germany is required. You must provide a copy of the business registration document (issued in the past 6 months) as proof of address.

Toll-free prefixes: +49 800 Yes

Toll-free prefixes are supported for businesses with an address in Germany (thus referred to as numbers answered or terminated inside Germany), or alternatively for businesses with an address outside Germany (thus referred to as answered or terminated outside of Germany).

For businesses with an address in Germany (preferred), you must obtain the number directly from the local regulator and then provide your number assignment certificate to Amazon Connect for number activation. Details about the process are provided when you make the request.

If your business address is outside of Germany, you must provide a copy of the business registration, which serves as proof of company registration and proof of address. If the business registration document does not show an address, a utility bill (issued in the past 6 months) is also required.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. For business ports, end user stamp is mandatory on the LOA.

  4. If the number to be ported is an extended line, the main line must be ported.

  5. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers. Toll-free numbers can be ported only if you have the number ownership certificate from the regulator.

Greece (GR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +30 800 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Company registration certificate

  4. Copy of LOA signatory's photo ID/ Passport

  5. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Guatemala (GT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification Restrictions

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No

Number portability

Porting is not supported.

Guadeloupe (GP)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Honduras (HN)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification Restrictions

US East (N. Virginia)

US West (Oregon)

 National DID: No
Toll-free prefixes: +504 800 No

Number portability

Porting is not supported.

Hong Kong (HK)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers: Yes

Your address and proof of address.

A global address is acceptable.
National prefixes: +852 58 Yes

Your address and proof of address.

A global address is acceptable.
Toll-free prefixes: +852 800 Yes

Businesses must provide a copy of business registration which serves as proof of company registration and proof of address.

A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 N/A

  1. Last invoice.

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

Hungary (HU)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration document (issued in the past 6 months) as proof of address.

A copy of the ID or passport of an authorized representative is also required.
Toll-free prefixes: +36 800 No

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice: must be within the last 6 months

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Iceland (IS)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: No
Toll-free prefixes: No

Number portability

Porting is not supported.

Indonesia (ID)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers: Yes

Your business address, a contact name, and phone number. An address in Indonesia is required. You must also provide a description of how you plan to use the numbers.
Mobile prefixes: +62 855 Yes

Proof of business address, a copy of the ID or passport of an authorized representative, and the business registration. You must also provide a description of how you plan to use the numbers.
Toll-free prefixes: +62 800 No

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A N/A

Ireland (IE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide proof of address (such as a utility bill).
Toll-free prefixes: +353 1800 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. It is mandatory to provide the main telephone number on the account.

  4. It is mandatory to provide a Wholesale Account number.

  5. Type of the line mandatory on the LOA.

  6. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Israel (IL)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Italy (IT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business name, address, and VAT number. You must provide proof of the address along with a copy of the business registration (extracted within the last 6 months).

You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport. The name of the representative must appear on the business registration.

A local address in Italy is required.
Toll-free prefixes: +39 800 Yes

Your business name, address, and VAT number.

You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport.

A business address in the European Union is required.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

For local numbers: Monday-Friday 6AM to 9AM CET

For toll-free numbers: Monday-Friday 6AM-4PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Migration code of the requested number is mandatory. Obtain this code from the losing carrier.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Jamaica (JM)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Japan (JP)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers: Yes

Businesses must provide 3 pieces of documentation:

  • Company registration documents (must be issued in the past 6 months). These documents must show:

    • The business address is in the city corresponding to the requested area code of the number.

    • The authorized representative of the business.

  • A copy of the personal ID or passport of the business's authorized representative. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs or passports.

  • Proof of address for the business (must be issued in the past 6 months). Valid proofs of address include: third-party issued bank statements, public utility bills; government documents; or IDs listing the submitted address, such as government-issued IDs, passports, and business registration.

Copies of these documents should be made into a single ZIP file.
Toll-free prefixes: +81 120, +81 800 Yes

Businesses must provide the following documentation:

  • Company registration documents (must be issued in the past 6 months). These documents must show:

    • The business address. A global address is acceptable.

    • The authorized representative of the business.

  • A copy of the personal ID or passport of the business's authorized representative. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs and passports.

Copies of these documents should be made into a single ZIP file.

Number portability

Supported Regions Portability windows Required Documents

Asia Pacific (Tokyo)

 Typically the 1st and 15th of the following month.

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required per Type of Number as listed in the previous table for ordering numbers

Submit an AWS Support ticket to verify the portability of your number(s).

Latvia (LV)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Toll-free prefixes: +371 80 Yes

Businesses must provide a copy of the business registration, along with proof of address within Latvia (issued in the past 6 months).

Valid forms of proof:

  • Business Registration

  • Third-party issued bank statement

  • Public utility bill showing regular use

  • Lease Agreement

  • Government documents
National prefixes: +371 6 Yes

Businesses must provide proof of address within Latvia (issued in the past 6 months).

Valid forms of proof:

  • Business Registration

  • Third-party issued bank statement

  • Public utility bill showing regular use

  • Lease Agreement

  • Government documents

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Lithuania (LT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +370 800 Yes Your business address in the country.

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. VAT number and local address is needed on the LOA.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Luxembourg (LU)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: +352 27 Yes

Your residence or business address. It must be a local address corresponding to the area code of the telephone number(s).

A contact phone number.
National prefixes: Yes

An address in Luxembourg is required. Businesses must provide a copy of the business registration.

A contact phone number.
Toll-free prefixes: +352 800 Yes

Your business name and address. A global address is acceptable.

A contact phone number.

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. You must provide the account number from the Main Losing Carrier to which the requested DID is assigned.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Macao (MO)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Macedonia (MK)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Malaysia (MY)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers Yes

  1. Your business address. It must be a local address corresponding to the area code of the telephone number(s).

  2. Business Registration Documentation. Numbers can only be assigned to global companies, that are not owned by a Malaysian entity, and that have a branch or local office established in Malaysia, with proof of registration in the country.

  3. An order form, which must include a name, address, contact person and a phone number. Use the form that is provided to you when you make the request.
Toll-free prefixes: +60 1800 Yes

Business Registration Documentation. Your business address. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A

N/A

Malta (MT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Martinique (MQ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Mayotte (YT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Mexico (MX)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: +52 800 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

 Monday-Friday 10 AM to 12 PM CET or 2 PM to 4 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Copy of a representative's photo ID

  4. Copy of local business registration

Monaco (MC)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

New Zealand (NZ)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

>		 Local telephone numbers: No
Toll-free prefixes: +64 800 No

Number portability

Supported Regions Portability windows Required Documents

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Monday-Friday 7 AM to 11 AM NZST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Wholesale account number of the phone number from the current carrier.

Netherlands (NL)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +31 800 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address.

  • A description of the service for which the number will be used.

A global address is acceptable.

Estimated lead time from order to activation is 6 weeks.
National prefixes: +31 85 Yes Your business address in the country.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Nicaragua (NI)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Mobile prefixes: +505 (7) No N/A

Norway (NO)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address in Norway, street code, municipality code, and company organization number.

Norwegian business registration as proof of address.
Toll-free prefixes: +47 800 Yes

Your business address in Norway, street code, municipality code, and company organization number.

Norwegian business registration as proof of address.
National prefixes: +47 81, +47 85 Yes

Your business address in Norway, street code, municipality code, and company organization number.

Norwegian business registration as proof of address.

Numbers are available to businesses only, not individuals. The DID type is Landline, instead of Geographic. This is because all formerly geographic numbers are now classified as landline, and do not have a geographic zone.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Panama (PA)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: +507 800 Yes

Your business address.

You can have a maximum of 5 Panama toll-free numbers per business name.

A global address is acceptable

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

 Monday-Friday 12 AM to 2 AM PST

For porting local numbers:

  1. Last invoice and proof of payment

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Copy of legal representative's photo ID

  4. Copy of local business registration

For porting toll-free numbers:

  1. Transfer Request

  2. Proof of contract termination with the current provider, with a defined disconnection date within at least 14 days.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

Peru (PE)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: No
Toll-free prefixes: +51 800 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

 Monday-Friday 10 PM to 4 AM PST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Copy of legal representative's photo ID

  4. Copy of local business registration

Philippines (PH)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Poland (PL)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address and a copy of a business registration.

A local address corresponding to the area code of the telephone number(s) is required.
Mobile prefixes: +48 73 Yes

Your business name, address and registration number, and a copy of the ID or passport of an authorized representative.

A global address is acceptable.
Toll-free prefixes: +48 800 Yes Your business address in Poland.

Number portability

Number portability is not available for toll-free and mobile numbers.

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

Monday-Friday 12 AM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Portugal (PT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).

Your tax ID (NIF).

You must also submit the required proof of Telecom services being provided at the address.
National prefixes: +351 30 Yes

Your business address in Portugal. You must also submit the required proof of Telecom services being provided at the address.
Toll-free prefixes: +351 800 Yes Your business address, your tax ID, and a copy of the business registration. A business address in the European Union is required.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. CVP (Código de Validação de Portabilidade) of the requested number is mandatory. Obtain this code from the losing carrier.

  4. Copy of legal representative's photo ID

  5. Business registration (Certidão de Registo Comercial)

  6. Documents required per Type of Number as listed in the previous table for ordering numbers

Puerto Rico (PR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

 Local telephone numbers: +1 787, +1 939 No
Toll-free prefixes: +1 800 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

 Monday-Friday 10 AM to 12 PM PST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

Reunion (RE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Romania (RO)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your address and proof of address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +40 800 No
National prefixes: +40 376 No

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM PST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Saba (BQ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +599 4 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Saint Pierre and Miquelon (PM)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Serbia (RS)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business name, address and service usage description. A global address is acceptable.
Toll-free prefixes: No

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A

N/A

Saint Lucia (LC)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Saint Martin (MF)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 758 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Singapore (SG)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 National prefixes: +65 31 and +65 6 Yes

Address required in country.

Documents required for company: Company registration documents
Toll-free prefixes: +65 800 Yes

Your business address.

A global address is acceptable.

Number portability

Number portability is not available for toll-free numbers.

Supported Regions Portability windows Required Documents

Asia Pacific (Singapore)

 NA

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. List of Port in Numbers

Porting-out is only possible for contiguous number blocks of 10 numbers (...0 to ...9) due to market practice.

Sint Eustatius (BQ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +599 3 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Sint Maarten (SX)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 721 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Slovakia (SK)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +421 800 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Slovenia (SI)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s).
Toll-free prefixes: +386 80 No
National prefixes: +386 82 Yes An address in Slovenia is required.

Number portability

Supported Regions Portability windows Required Documents

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

South Africa (ZA)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Africa (Cape Town)

 Local numbers: Yes

Your business address. It must be a local address corresponding to the area code of the telephone number(s). Your Tax ID.
Mobile numbers: Yes

Your business address in South Africa and proof of address such as one of the following documents:

  • Excerpt from the commercial register showing the South Africa address

  • Utility bill

  • Tax notice

  • Rent receipt

  • Title deed
Toll-free prefixes: +27 80 Yes

Your business address in South Africa, along with your tax ID, and a service description.
Shared-Cost prefixes: +27 860, +27 861 Yes

Your business address in South Africa, along with your tax ID, and a service description.

Number portability

Supported Regions Portability windows Required Documents

Africa (Cape Town)

Monday - Friday 5 PM – 6 PM GMT+2 (SAST)

  1. Last invoice.

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

South Korea (KR)

Note

Ordering and porting numbers in South Korea takes longer than most other countries because of extra steps related to Regulator review, and because the many of the steps must be performed in Korean. For more information about ordering and porting numbers in South Korea, see Guidelines for porting phone numbers to your Amazon Connect project in South Korea .

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

 VoIP prefixes numbers: +82 70 Yes

Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address.

Submit an AWS Support ticket to verify the documents for new number(s) ordering.
Representative numbers: +82 15, +82 16 Yes

Representative number order form is required. Use the form that is provided to you when you make the request. Along with this form, the following documents are required:

  • Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address.

Submit an AWS Support ticket to verify the documents for new number(s) ordering.
Toll-free prefixes: +82 80 Yes

Your business address in South Korea.

Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address.

Submit an AWS Support ticket to verify the documents for new number(s) ordering.

Submit an AWS Support ticket to order a new number.
Geographic Prefixes: +82 2 Yes (via Porting)

Same as for VOIP numbers, but the provided business registration document should reference a physical location associated with +822 (Seoul) zone.

But if new local numbers are needed due to the Korean regulations requiring new local numbers to be physically installed as legacy services, we recommend you pre-plan migrations and ensure that you request numbers with existing providers that have a minimum of 6 months of physical installation of the number.

Amazon Connect can support migration of a large number of DIDs, and can port numbers older than 6 months directly to Amazon Connect.

Number portability

Supported Regions Type of number Portability windows Required documents

Asia Pacific (Seoul)

 Geographic Prefixes: +82 2 (any +82 number other than +821, +825, +827, +82308) Monday-Friday 9 AM to 6 PM KST

New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required:

  1. Korean Business Certificate within 6 months. The certificate must match the geographic zone

  2. Personal ID for person signing the form

  3. Certificate of Seal Impression

Submit an AWS Support ticket to verify the portability of your number(s).
National Prefixes: +82 50 Monday-Friday 9 AM to 6 PM KST

New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required:

  1. Korean Business Certificate within 6 months. The certificate must match the geographic zone

  2. Personal ID for person signing the form

  3. Certificate of Seal Impression

Submit an AWS Support ticket to verify the portability of your number(s).
Representative numbers: +82 15, +82 16 Monday-Friday 9 AM to 6 PM KST

RN/TFN change form is required. Use the form that is provided to you when you make the request. Along with this form the following documents are required:

  1. Copy of the company certified registration within 6 months

Submit an AWS Support ticket to verify the portability of your number(s).
Toll-free prefixes: +82 80 Monday-Friday 9 AM to 6 PM KST

RN/TFN change form required. Use the form that is provided to you when you make the request. Along with this form the following documents are required:

  1. Copy of the company certified registration within 6 months

Submit an AWS Support ticket to verify the documents for new number(s) ordering.
VoIP prefixes numbers: +82 70 Monday-Friday 9 AM to 6 PM KST

Effectively, callforward to another +8270 is possible.

New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required:

  1. Korean Business Certificate within 6 months. The certificate must match the geographic zone.

  2. Personal ID for person signing the form.

  3. Certificate of Seal Impression

Submit an AWS Support ticket to verify the portability of your number(s).

Spain (ES)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address in Spain in the relevant geographic zone, and your tax ID (CIF). A copy of the business registration and a proof of address.
Toll-free prefixes: +34 900 No
National prefixes: +34 902 Yes Your business address in Spain. A copy of the business registration and a proof of address.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. CIF/NIF (VAT number)

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Sweden (SE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address in Sweden, your VAT number, and a copy of the business registration.
National prefixes: +46 77 and +46 10 Yes Your business address in Sweden, your VAT number, and a copy of the business registration.
Mobile prefixes: +46 766 No
Toll-free prefixes: +46 20 Yes Your business address in the European Union, your VAT number, and a copy of the business registration.

Number portability

Number portability is not available for +46 77 numbers.

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Your tax number has to be provided. A Swedish organization number usually contains 12 digits, starting with 16 if it is from a company, or 19 or 20 if it's personal.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Switzerland (CH)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: Yes

Your business address in the country. A copy of the ID/business registration and a proof of address.
Toll-free prefixes: +41 800 Yes

Your business address and a copy of business registration.

A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Europe (Frankfurt)

Europe (London)

 Monday-Friday 10 AM to 12 PM CET

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

  4. Proof of address

  5. Company registration

Taiwan (TW)

For ordering phone numbers

For UIFN numbers, supports standard Regions and requirements.

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers Yes

An Affidavit of Use is required. Use the form that is provided to you when you make the request. Provide the following information:

  1. A copy of Taiwan company business registration.

  2. A business card for the contact person.

  3. An address in Taiwan is required.
Toll-free prefixes: +886 801 Yes

An Affidavit of Use is required. Use the form that is provided to you when you make the request. Provide the following information:

  1. A copy of Taiwan business registration

  2. A business card for the contact personAn address in Taiwan is required.

Number portability

Supported Regions Portability windows Required Documents
Not supported N/A N/A

Thailand (TH)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification Restrictions

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers: Yes

For business address inside Thailand: Business must provide a copy of the ID of a company authorized representative and company certificate.

For business address outside of Thailand: Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative.

International caller ID is not guaranteed.
Toll-free prefixes: +66 1800 Yes

Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative.

The address cannot be in Thailand.

Number portability (Re-Routing)

Supported Regions Type of Number Portability windows Required Documents
Asia Pacific (Singapore) Local telephone numbers: Monday-Friday 9 AM to 5 PM ICT

The business address must be in Thailand

  1. Last invoice

  2. Copy of company affidavit of end user (not over than 90 days from the date of issue)

  3. Copy of authorized director ID with signature

  4. Copy of Authorization representative ID with signature

Trinidad and Tobago (TT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 868 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Turks and Caicos (TC)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers: +1 649 Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address

  • A description of the service for which the number(s) will be used

A global address is acceptable.

Number portability

Porting specific number ranges may be supported. To confirm whether porting is available, create an AWS Support ticket to verify the portability of your number(s).

Uganda (UG)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Africa (Cape Town)

 Local telephone numbers: Yes

Businesses must provide a copy of business registration containing a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

The business address must be inside of Uganda.
Toll-free prefixes No

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A N/A

United Kingdom (GB)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: +44 1, +44 2 No
Mobile prefixes: +44 7 No
Toll-free prefixes: +44 800, +44 808 No
National prefixes: +44 33, +44 84 No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

For local (geographic) numbers: Monday-Friday 9AM to 11AM GMT

For non-geographic (national, toll-free) numbers: Monday-Friday 0AM to 4AM GMT

  1. Last invoice

  2. Site address in the UK for local numbers.

  3. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

When porting +44 300 numbers, additional documents might be required to prove you are a public sector or non-profit body.

United States (US)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Canada (Central)

Europe (Frankfurt)

Europe (London)

 Local telephone numbers: No
Toll-free prefixes: No

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

Monday-Friday 7 AM to 5PM CST

  1. Last invoice

  2. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

Uruguay (UY)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon

Venezuela (VE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

 Local telephone numbers** No Not applicable
Toll-free prefixes No

Not applicable

**National reachability partial — We offer national inbound reachability with the following local carriers:

  • CANTV fixed network

  • Movilnet (mobile network)

  • Telefonica-Movistar (fixed and mobile network)

At the moment, we don't offer inbound national recheabiliy with Digitel (fixed and mobile network).

Number portability

Porting is not supported.

Vietnam (VN)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

 Local telephone numbers: Yes

An order form is required. Use the form that is provided to you when you make the request. Provide the following information:

  • Proof of local address

  • Company registration
Toll-free Prefixes: 0120 Yes

Businesses must provide a copy of business registration containing a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

The business address must be outside Vietnam.

Coverage Limitations

  • TFN : National reachability only from: VNPT fixed network, Vinaphone Mobile, and SPT network.

  • Local: Maximum call duration is limited to 110 minutes

Number portability

Supported Regions Portability windows Required Documents

Not supported

 N/A

N/A

UIFN requirements

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 UIFN Yes Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions Portability windows Required Documents

US East (N. Virginia)

US West (Oregon)

Africa (Cape Town)

Asia Pacific (Singapore)

Asia Pacific (Seoul)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Europe (Frankfurt)

Europe (London)

 Preset UIFN times only Service Provider Change Authorization and Designation of Agency provided by Amazon