Amazon Connect agent workspace is a single, intuitive application that provides your agents with the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. In addition to using first-party applications in your agent workspace, such as Customer Profiles, Cases, and Amazon Q in Connect, you can integrate third-party applications.
For example, you can integrate your proprietary reservation system or a vendor-provided metrics dashboard, into the Amazon Connect agent workspace.
If you are a developer interested in building a third-party application, see the Agent Workspace Developer Guide.
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