Historical metrics report limits in Amazon Connect

Service quotas

• Historical metrics reports have service quotas, such as Reports per instance and Scheduled reports per instance. When service quotas are breached, the following error message is displayed: Report cannot be saved. For more information about these quotas, see Amazon Connect service quotas

Data only for active queues

• You can get data only for active queues. A queue is inactive if there are no contacts in the queue and no agents available.

Query data for three days at a time, for the past 2 days

• When you create a report that uses 15 minute intervals, you can return data for three days at a time, for the past 35 days. For 30 minute intervals you can return data for only three days at a time, but the data is available based on the retention period of contact records.

The availability of historical metric data is based on the retention period of contact records

• Historical metrics are based contact records. For the current retention period for contact records, see Amazon Connect feature specifications.

For daily and total intervals

• You can select up to 31 days in a single request.

160k cell limit

There is currently a 160k cell limitation on historical metrics reports and scheduled reports. This applies to the total number of cells (columns * rows), accounting for grouping and filtering.

For example, let's say you create a historical metrics report with this criteria:

• Grouped by agents

• With an interval of 30 minutes

• For the last 24 hours

• Configured to include only 5 metrics

• Filtered to show only contacts handled in BasicQueue