Languages supported by Amazon Connect features - Amazon Connect

Languages supported by Amazon Connect features

This topic lists Amazon Connect features and which languages they support.

Contact Control Panel

CCP Supported languages

Contact Control Panel - latest version

  • Chinese (Simplified)

  • Chinese (Traditional)

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

Contact Control Panel - earlier version

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

Chat message content

Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice.

Quick responses

Quick responses for chat and email contacts are available in English.

Amazon Connect admin website

  • Chinese (Simplified)

  • Chinese (Traditional)

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

Amazon Connect Cases

  • Chinese (Simplified)

  • Chinese (Traditional)

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

Amazon Connect Contact Lens

* Does not support chat analytics or sentiment analysis. In addition, this language is not available in instances in the Africa (Cape Town) AWS Region.

** Redaction support is only for post-call/chat analytics and real-time chat.

Languages Post-call analytics Real-time call analytics Real-time chat/Post-chat analytics Sentiment analysis Redaction Gen AI Post-contact summaries Key highlights Gen AI evaluations Pattern match languages Theme detection

Arabic (Gulf)

Catalan

✓*

Danish

✓*

Dutch

✓*

English (Australia)

English (Great Britain)

English (New Zealand)

English (South Africa)

English (United States)

English (India)

English (Ireland)

English (Scotland)

English (Wales)

Finnish

✓*

French (Canada)

French (France)

German (Germany)

German (Switzerland)

Hindi (India)

Indonesian

✓*

Italian

Japanese

Korean (South Korea)

Malay

✓*

Mandarin (Mainland China)

Norwegian

✓*

Polish

✓*

Portuguese (Brazil)

Portuguese (Portugal)

Spanish (Spain)

Spanish (United States)

Swedish

✓*

Tagalog/Filipino

✓*

Amazon Connect forecasting, capacity planning, and scheduling

  • Chinese (Simplified)

  • Chinese (Traditional)

  • English (United States)

  • French (France)

  • French (Canadian)

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

Amazon Q in Connect

Languages supported for Amazon Q in Connect agent assistance use cases:
  • English only: Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions.

In the following languages, agents can query Amazon Q in Connect directly to get answers, links to knowledge articles, and action recommendations.

  • Afrikaans (South Africa)

  • Arabic (General)

  • Arabic (United Arab Emirates)

  • Armenian (Armenia)

  • Bulgarian (Bulgaria)

  • Catalan (Spain)

  • Chinese (China)

  • Chinese (Hong Kong)

  • Czech (Czech Republic)

  • Danish (Denmark)

  • Dutch (Belgium)

  • Dutch (Netherlands)

  • English (Australia)

  • English (India)

  • English (Ireland)

  • English (New Zealand)

  • English (Singapore)

  • English (South Africa)

  • English (United Kingdom)

  • English (United States)

  • English (Wales)

  • Estonian (Estonia)

  • Farsi (Iran)

  • Finnish (Finland)

  • French (Belgium)

  • French (Canada)

  • French (France)

  • Gaelic (Ireland)

  • German (Austria)

  • German (Germany)

  • German (Switzerland)

  • Hebrew (Israel)

  • Hindi (India)

  • Hmong (General)

  • Hungarian (Hungary)

  • Icelandic (Iceland)

  • Indonesian (Indonesia)

  • Italian (Italy)

  • Japanese (Japan)

  • Khmer (Cambodia)

  • Korean (Korea)

  • Lao (Laos)

  • Latvian (Latvia)

  • Lithuanian (Lithuania)

  • Malay (Malaysia)

  • Norwegian (Norway)

  • Polish (Poland)

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Romanian (Romania)

  • Russian (Russia)

  • Serbian (Serbia)

  • Slovak (Slovakia)

  • Slovenian (Slovenia)

  • Spanish (Mexico)

  • Spanish (Spain)

  • Spanish (United States)

  • Swedish (Sweden)

  • Tagalog (Philippines)

  • Thai (Thailand)

  • Turkish (Turkey)

  • Vietnamese (Vietnam)

  • Welsh (United Kingdom)

  • Xhosa (South Africa)

  • Zulu (South Africa)

Amazon Lex

See Languages and locales supported by Amazon Lex V2 in the Amazon Lex V2 Developer's Guide.

Amazon Polly

See Voices in Amazon Polly in the Amazon Polly Developer Guide.