Languages supported by Amazon Connect features
This topic lists Amazon Connect features and which languages they support.
Contents
Contact Control Panel
| CCP | Supported languages |
|---|---|
|
Contact Control Panel - latest version |
|
|
Contact Control Panel - earlier version |
|
Chat message content
Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice.
Quick responses
Quick responses for chat and email contacts are available in English.
Amazon Connect admin website
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Chinese (Simplified)
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Chinese (Traditional)
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English
-
French
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German
-
Italian
-
Japanese
-
Korean
-
Portuguese (Brazilian)
-
Spanish
Amazon Connect Cases
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Chinese (Simplified)
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Chinese (Traditional)
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English
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French
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German
-
Italian
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Japanese
-
Korean
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Portuguese (Brazilian)
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Spanish
Amazon Connect Contact Lens
* Not available in instances in the Africa (Cape Town) AWS Region.
** Redaction support is only for post-call analytics and chat analytics. It is not supported for real-time call analytics.
| Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Key highlights | Performance evaluations | Gen AI evaluations | Pattern match languages | Theme detection |
|---|---|---|---|---|---|---|---|---|---|---|---|
Arabic (Gulf) |
✓ |
✓ |
✓ |
✓ | ✓ |
||||||
Catalan |
✓* |
✓ | ✓ |
||||||||
Danish |
✓* |
✓ | ✓ |
||||||||
Dutch |
✓* |
✓ | ✓ |
||||||||
English (Australia) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (Great Britain) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (New Zealand) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
English (South Africa) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
English (United States) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (India) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
English (Ireland) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
English (Scotland) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
English (Wales) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Finnish |
✓* |
✓ | ✓ |
||||||||
French (Canada) |
✓ |
✓ |
✓ |
✓ |
✓ | ✓ |
|||||
French (France) |
✓ |
✓ |
✓ |
✓ |
✓ | ✓ |
|||||
German (Germany) |
✓ |
✓ |
✓ |
✓ |
✓ | ✓ |
|||||
German (Switzerland) |
✓ |
✓ |
✓ |
✓ | ✓ |
||||||
Hindi (India) |
✓ |
✓ |
✓ |
✓ | ✓ |
||||||
Indonesian |
✓* |
✓ | ✓ |
||||||||
Italian |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
|||||
Japanese |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
|||||
Korean (South Korea) |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
|||||
Malay |
✓* |
✓ | ✓ |
||||||||
Mandarin (Mainland China) |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
|||||
Norwegian |
✓* |
✓ | ✓ |
||||||||
Polish |
✓* |
✓ | ✓ |
||||||||
Portuguese (Brazil) |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
|||||
Portuguese (Portugal) |
✓ |
✓ | ✓ | ✓ | ✓ |
||||||
Spanish (Spain) |
✓ |
✓ | ✓ | ✓ | ✓ |
||||||
Spanish (United States) |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
||||
Swedish |
✓* |
✓ | ✓ |
||||||||
Tagalog/Filipino |
✓* |
✓ | ✓ |
Amazon Connect forecasting, capacity planning, and scheduling
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Chinese (Simplified)
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Chinese (Traditional)
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English (United States)
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French (France)
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French (Canadian)
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German
-
Italian
-
Japanese
-
Korean
-
Portuguese (Brazilian)
-
Spanish
Amazon Q in Connect
Languages supported for Amazon Q in Connect agent assistance use cases:
-
English only: Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions.
In the following languages, agents can query Amazon Q in Connect directly to get answers, links to knowledge articles, and action recommendations.
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Afrikaans (South Africa)
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Arabic (General)
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Arabic (United Arab Emirates)
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Armenian (Armenia)
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Bulgarian (Bulgaria)
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Catalan (Spain)
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Chinese (China)
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Chinese (Hong Kong)
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Czech (Czech Republic)
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Danish (Denmark)
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Dutch (Belgium)
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Dutch (Netherlands)
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English (Australia)
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English (India)
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English (Ireland)
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English (New Zealand)
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English (Singapore)
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English (South Africa)
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English (United Kingdom)
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English (United States)
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English (Wales)
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Estonian (Estonia)
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Farsi (Iran)
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Finnish (Finland)
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French (Belgium)
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French (Canada)
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French (France)
-
Gaelic (Ireland)
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German (Austria)
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German (Germany)
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German (Switzerland)
-
Hebrew (Israel)
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Hindi (India)
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Hmong (General)
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Hungarian (Hungary)
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Icelandic (Iceland)
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Indonesian (Indonesia)
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Italian (Italy)
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Japanese (Japan)
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Khmer (Cambodia)
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Korean (Korea)
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Lao (Laos)
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Latvian (Latvia)
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Lithuanian (Lithuania)
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Malay (Malaysia)
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Norwegian (Norway)
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Polish (Poland)
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Portuguese (Brazil)
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Portuguese (Portugal)
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Romanian (Romania)
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Russian (Russia)
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Serbian (Serbia)
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Slovak (Slovakia)
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Slovenian (Slovenia)
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Spanish (Mexico)
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Spanish (Spain)
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Spanish (United States)
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Swedish (Sweden)
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Tagalog (Philippines)
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Thai (Thailand)
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Turkish (Turkey)
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Vietnamese (Vietnam)
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Welsh (United Kingdom)
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Xhosa (South Africa)
-
Zulu (South Africa)
Amazon Lex
See Languages and locales supported by Amazon Lex V2 in the Amazon Lex V2 Developer's Guide.
Amazon Polly
See Voices in Amazon Polly in the Amazon Polly Developer Guide.
