Languages supported by Amazon Connect features
This topic lists Amazon Connect features and which languages they support.
Contents
Contact Control Panel
| CCP | Supported languages |
|---|---|
|
Contact Control Panel - latest version |
|
|
Contact Control Panel - earlier version |
|
Chat message content
Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice.
Amazon Connect admin website
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Chinese (Simplified)
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Chinese (Traditional)
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English
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French
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German
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Italian
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Japanese
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Korean
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Portuguese (Brazilian)
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Spanish
Amazon Connect Cases
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Chinese (Simplified)
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Chinese (Traditional)
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English
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French
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German
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Italian
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Japanese
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Korean
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Portuguese (Brazilian)
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Spanish
Amazon Connect Contact Lens
This section includes the supported languages for the following features:
Post-call/chat analytics and Real-time call analytics and redaction
* Does not support chat analytics or sentiment analysis. In addition, this language is not available in instances in the Africa (Cape Town) AWS Region.
** Redaction support is only for post-call/chat analytics and real-time chat.
| Languages | Post-call/chat analytics | Real-time call analytics | Redaction** |
|---|---|---|---|
Arabic (Gulf) |
✓ |
||
Catalan |
✓* |
||
Danish |
✓* |
||
Dutch |
✓* |
||
English (Australia) |
✓ |
✓ |
✓ |
English (Great Britain) |
✓ |
✓ |
✓ |
English (New Zealand) |
✓ |
✓ |
|
English (South Africa) |
✓ |
✓ |
|
English (United States) |
✓ |
✓ |
✓ |
English (India) |
✓ |
✓ |
|
English (Ireland) |
✓ |
✓ |
|
English (Scotland) |
✓ |
✓ |
|
English (Wales) |
✓ |
✓ |
|
Finnish |
✓* |
||
French (Canada) |
✓ |
✓ |
|
French (France) |
✓ |
✓ |
|
German (Germany) |
✓ |
✓ |
|
German (Switzerland) |
✓ |
||
Hindi (India) |
✓ |
||
Indonesian |
✓* |
||
Italian |
✓ |
✓ |
|
Japanese |
✓ |
✓ |
|
Korean (South Korea) |
✓ |
✓ |
|
Malay |
✓* |
||
Mandarin (Mainland China) |
✓ |
✓ |
|
Norwegian |
✓* |
||
Polish |
✓* |
||
Portuguese (Brazil) |
✓ |
✓ |
|
Portuguese (Portugal) |
✓ |
||
Spanish (Spain) |
✓ |
||
Spanish (United States) |
✓ |
✓ |
✓ |
Swedish |
✓* |
||
Tagalog/Filipino |
✓* |
Generative AI-powered post-contact summaries
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English (Australia)
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English (Great Britain)
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English (New Zealand)
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English (South Africa)
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English (United States)
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English (India)
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English (Ireland)
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English (Scotland)
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English (Wales)
Key highlights
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English (Australia)
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English (Great Britain)
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English (New Zealand)
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English (South Africa)
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English (United States)
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English (India)
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English (Ireland)
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English (Scotland)
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English (Wales)
Pattern match languages
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English (United States)
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Arabic (Gulf)
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Catalan
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Chinese
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Danish
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Dutch
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German (Germany)
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Finnish
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French (France)
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Hindi (Indian)
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Indonesian
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Italian
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Japanese
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Korean
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Malay
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Norwegian
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Polish
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Portuguese
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Spanish (Spain)
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Swedish
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Tagalog/Filipino
Theme detection
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English (Australia)
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English (Great Britain)
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English (New Zealand)
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English (South Africa)
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English (United States)
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English (India)
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English (Ireland)
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English (Scotland)
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English (Wales)
Generative AI-powered performance evaluations
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English (Australia)
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English (Great Britain)
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English (New Zealand)
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English (South Africa)
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English (United States)
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English (India)
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English (Ireland)
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English (Scotland)
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English (Wales)
Amazon Connect forecasting, capacity planning, and scheduling
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English (United States)
Amazon Q in Connect
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English (Australia)
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English (Great Britain)
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English (United States)
Amazon Lex
See Languages and locales supported by Amazon Lex V2 in the Amazon Lex V2 Developer's Guide.
Amazon Polly
See Voices in Amazon Polly in the Amazon Polly Developer Guide.
