Integrate your identity provider (IdP) with an Amazon Connect Global Resiliency SAML sign in endpoint - Amazon Connect
Before you beginImportant things to knowHow to integrate your identity provider

Integrate your identity provider (IdP) with an Amazon Connect Global Resiliency SAML sign in endpoint

To enable your agents to sign in once and be logged into both AWS Regions to process contacts from the current active Region, you need to configure IAM settings to use the global sign in SAML endpoint.

Before you begin

You must enable SAML for your Amazon Connect instance to use Amazon Connect Global Resiliency. For information about getting started with IAM federation, see Enabling SAML 2.0 federated users to access the AWS Management Console.

Important things to know

  • To perform the steps in this topic, you'll need your instance ID. For instructions about how to find it, see Find your Amazon Connect instance ID or ARN.

  • You will also need to know the source Region of your Amazon Connect instances. For instructions about how to find it, see How to find the source Region of your Amazon Connect instances.

  • If you are embedding your Connect application within an iframe, you must ensure that your domain is present in the list of Approved Origins in both your source and replica instance in order for global sign-in to work.

    To configure Approved Origins at the instance level, follow the steps in Use an allowlist for integrated applications in Amazon Connect.

  • Agents must be created already in both your source and replica Amazon Connect instances and have the same username as the role session name from your identity provider (IdP). Otherwise, you will receive a UserNotOnboardedException exception and risk losing agent redundancy capabilities between your instances.

  • You must associate agents to a traffic distribution group before agents attempt to sign in. Otherwise agent sign-in will fail with a ResourceNotFoundException. For information about how to setup your traffic distribution groups and associate agents to them, see Associate agents to Amazon Connect instances across multiple AWS Regions.

  • When your agents federate into Amazon Connect with the new SAML sign-in URL, Amazon Connect Global Resiliency always attempts to log the agent into both your source and replica Regions / instances, no matter how SignInConfig is configured in your traffic distribution group. You can verify this by checking CloudTrail logs.

  • The SignInConfig distribution in your default traffic distribution group only determines which AWS Region is used to facilitate sign-in. Regardless of how your SignInConfig distribution is configured, Amazon Connect always attempts to sign in agents to both Regions of your Amazon Connect instance.

  • After replicating an Amazon Connect instance, only one SAML sign-in endpoint is generated for your instances. This endpoint always contains the source AWS Region in the URL.

  • You don't need to configure a relay state when using the personalized SAML sign-in URL with Amazon Connect Global Resiliency.

How to integrate your identity provider

  1. When you create a replica of your Amazon Connect instance using the ReplicateInstance API, a personalized SAML sign-in URL is generated for your Amazon Connect instances. The URL is generated in the following format:

    https://instance-id.source-region.sign-in.connect.aws/saml

    1. instance-id is the instance ID for either instance in your instance group. The instance ID is identical in the source and replica Regions.

    2. source-region corresponds to the source AWS Region in which the ReplicateInstance API was called.

  2. Add the following trust policy to your IAM Federation role. Use the URL for the global sign-in SAML endpoint as shown in the following example.

    {
   "Version":"2012-10-17",
   "Statement":[
      {
         "Effect":"Allow",
         "Principal":{
            "Federated":[
               "saml-provider-arn"
            ]
         },
         "Action":"sts:AssumeRoleWithSAML",
         "Condition":{
            "StringLike":{
               "SAML:aud":[
                  "https://instance-id.source-region.sign-in.connect.aws/saml*"
               ]
            }
         }
      }
   ]
}
    Note

    saml-provider-arn is the identity provider resource created in IAM.

  3. Grant access to connect:GetFederationToken for your InstanceId on your IAM Federation role. For example:

    {
"Version": "2012-10-17",
    "Statement": [
        {
            "Sid": "GetFederationTokenAccess",
            "Effect": "Allow",
            "Action": "connect:GetFederationToken",
            "Resource": "*",
            "Condition": {
                "StringEquals": {
                    "connect:InstanceId": "your-instance-id"
                }
            }
        }
    ]
}

  4. Add an attribute mapping to your identity provider application using the following attribute and value strings.

    Attribute Value

    https://aws.amazon.com/SAML/Attributes/Role

    saml-role-arn,identity-provider-arn

  5. Configure the Assertion Consumer Service (ACS) URL of your identity provider to point to your personalized SAML sign-in URL. Use the following example for the ACS URL:

    https://instance-id.source-region.sign-in.connect.aws/saml?&instanceId=instance-id&accountId=your AWS account ID&role=saml-federation-role&idp=your SAML IDP&destination=optional-destination

  6. Set following fields in the URL parameters:

    • instanceId: The identifier of your Amazon Connect instance. For instructions about how to find your instance ID, see Find your Amazon Connect instance ID or ARN.

    • accountId: The AWS account ID where the Amazon Connect instances are located.

    • role: Set to the name or Amazon Resource Name (ARN) of the SAML role used for Amazon Connect federation.

    • idp: Set to the name or Amazon Resource Name (ARN) of the SAML identity provider in IAM.

    • destination: Set to the optional path where agents will land in the instance after signing in (for example: /agent-app-v2).