Flow block in Amazon Connect: Return (from module) - Amazon Connect
DescriptionSupported types of flowsSupported types of contactsFlow block configurationData generated by the blockKnown error scenariosWhat this block looks like in a flow log

Flow block in Amazon Connect: Return (from module)

This topic defines the flow block for resuming a task contact from a paused state.

Description

  • Use the Return block to mark the terminal action or terminal step of a flow module.

  • Use this block to exit the flow module after it has run successfully. Then continue running the flow in which the module is referenced.

Supported types of flows

This block is only available in flow modules. It is not available in any other type of flow.

Flow type Supported?

Inbound Flow (contactFlow)

No

Customer Queue Flow (customerQueue)

No

Customer Hold Flow (customerHold)

No

Customer Whisper Flow (customerWhisper)

No

Outbound Whisper Flow (outboundWhisper)

No

Agent Hold Flow (agentHold)

No

Agent Whisper Flow (agentWhisper)

No

Transfer To Agent Flow (agentTransfer)

No

Transfer To Queue Flow (queueTransfer)

No

Supported types of contacts

The following table lists how this block routes a contact who is using the specified channel.

Contact type Supported?

Voice

Yes

Chat

Yes

Task

Yes

Email

Yes

Flow block configuration

To use a Return block

  1. In the Amazon Connect admin website choose Routing, Flows.

  2. On the Flows page, choose the Modules tab, as shown in the following image:

    The Flows page, the Modules tab.

  3. Choose Create flow module or choose the module you want to edit.

  4. Select the Return block from the block dock and drag it onto the flow canvas.

Return block in the Amazon Connect admin website (for Tag action)

The following image shows what a Return block looks like on the flow editor canvas.

The properties page of the resume contact block.

Return block in the Flow language

The Return flow block in the flow editor is stored as an EndFlowModuleExecution flow action in the Amazon Connect Flow Language.

For more information, see EndFlowModuleExecution in the Amazon Connect API Reference.

How to configure Return block properties

The following image shows the Properties pane of the Return block.

The properties pane of the Return block.

  1. You don't need to configure this block because it is a terminal block for a flow module.

  2. Choose Save and publish when you are ready!

The following code shows how this same configuration is represented as an EndFlowModuleExecution action in the Amazon Connect Flow Language.

{
      "Parameters": {},
      "Identifier": "the identifier of the Return block",
      "Type": "EndFlowModuleExecution",
      "Transitions": {}
    },

Explanation of flow block outcomes

None. No conditions are supported.

Data generated by the block

No data is generated by this block.

How to use this data in different parts of a flow

No data is generated by this block that can be used in the flow.

Fragmented action representation, if any

This block does not support fragmented action.

Known error scenarios

Because this is a terminal block there are no error scenarios that the flow may encounter when this block is run.

What this block looks like in a flow log

{
    "ContactId": "string",
    "ContactFlowId": "string",
    "ContactFlowName": "string",
    "ContactFlowModuleType": "Return",
    "Identifier": "string",
    "Timestamp": "2024-01-19T20:23:24.633Z",
    "Parameters": {}
}