Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Preferences
Contact Us
Feedback
AWS Documentation
Create an AWS Account
Troubleshoot issues in Amazon Connect Contact Lens - Amazon Connect
Why don't I see or hear unredacted content?

Troubleshoot issues in Amazon Connect Contact Lens

PDFRSS

Why don't I see or hear unredacted content?

If your organization is using the Contact Lens redaction feature, by default only redacted content appears in the Amazon Connect admin website.

You must have permissions to view unredacted content. For more information, see Assign permissions to use Contact Lens conversational analytics in Amazon Connect.

Need help?

PrivacySite termsCookie preferences
© 2025, Amazon Web Services, Inc. or its affiliates. All rights reserved.