Amazon Connect Client Application
Download location
| Version | Release date | Download link |
|---|---|---|
|
v2.0.0 (latest) |
May 1, 2024 |
AmazonConnectClientWin-v2.0.0 |
|
v1.0.2.38 |
Sept 29, 2023 |
AmazonConnectClientWin-v1.0.2.38 |
|
v1.0.1.33 |
July 21, 2023 |
AmazonConnectClientWin-v1.0.1.33 |
Note
If your agents are using concurrent user sessions on Windows, you must download Amazon Connect Client Application version v2.0.0 or later.
The above links download the AmazonConnectClientWin-[version].zip file. The zip file contains the Amazon.Connect.Client.Service.Setup.[version].msi file. For installation instructions, see Enable screen recording.
To be notified when there is an update to the Amazon Connect Client Application, we recommend subscribing to the RSS feed of this administrator guide. Choose the RSS link that appears under the title of this page (it's next to the PDF link).
Workstation requirements
Following are the minimum system requirements for the workstations using Screen Recording only. You'll need to scope additional memory, bandwidth, and CPU for the operating system and anything else running on the workstation to avoid resource contention.
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CPU: 2.0GHz (4 cores or 4 vCPU recommended)
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Memory: 2.5GB
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Network: 600Kbps
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Supported operating systems: 64-bit Windows 10 and 11 based on the x86-64 architecture
Note
When Windows multi-session is enabled, ensure that the agent's workstation has the recommended resource availability for each concurrent session.
Feature specifications
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Number of open applications that can be recorded: All open applications on a monitor are recorded, up to 3 monitors.
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Port used for screen recording: The Amazon Connect Client Application communicates with the Contact Control Panel through a local websocket on port 5431.
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IP addresses to add to your firewall allowlist: To ensure smooth screen recording functionality, add to your allowlist the IP addresses associated with Amazon S3. These IP addresses are located in the ipranges.json file specific to your AWS Region. For example, if you are in us-east-1, add the S3 IP addresses for that Region to your allowlist.
