Create Voluntary time off slots for agents in
your contact center
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Choose the Make Request button in the Published schedule calendar UI and select VTO.
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A supervisor or manager enters the date and time range for voluntary time off.
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Select the productive activity from the Activity list.
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Select by Staffing group or by Staff rules.
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Staffing Groups send notifications to all agents regarding the availability of overtime slots. Agents are approved based on a first come, first served model.
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Staff rules allow supervisors to select specific agents to send overtime notifications to.
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Select the number of required voluntary time off slots.
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Provide the reason for requesting voluntary time off in the Reason text box. Agents will be able to view the reason prior to accepting or declining the overtime request.
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Choose Request
