Manage word collections when you
create conversational analytics rules in Contact Lens
A word collection is a set of pre-built words and phrases that you can use to define the exact match condition when you create conversational analytics rules. When you add exact match conditions to a rule, you can choose a list of words and phrases from a dropdown menu.
Required permissions
Contact Lens Rules - Word Collections uses the same set of security profile permissions as Contact Lens Rules. For more information, see Security profile permissions for Contact Lens rules.
How to access
the word collection management page
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When you create or update a conversational analytics rule, choose the gear icon on top right of the Exact match condition card, as shown in the following image.
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On the Word collections management page, you can view existing word collections and create new word collections.
How to create a user word
collection
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On the Word collections management page, choose Create a word collection.
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Enter the name of the word collection, add words and phrases, then choose Save.
Word collection limits
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Amazon Connect has a default limit of 100 user word collections per instance.
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Each word collection can have a maximum of 100 words or phrases.
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Each word or phrase is limited to no more than 512 characters.
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You can manage only user word collections. You can not manage or edit system word collections.
