Forward calls in the Amazon Connect CCP to a
mobile device (iPhone, Android)
You can take the audio portion of a call on your mobile device, and at the same time use your computer to access the Contact Control Panel. This topic explains how to forward calls to your mobile device.
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In your Contact Control Panel (CCP), open Settings.
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Under Phone type, choose Desk phone.
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Enter the phone number for your mobile device, and choose Save.
When a contact calls, the audio portion of the call goes to your mobile device. At the same time, on your computer you can manage the call using the CCP.
