Case layouts for developers using Amazon Connect Cases
APIs
This topic is intended for developers who are using the Amazon Connect Cases APIs.
There is an underlying resource called a case layout that is linked to the case template. Technically, it is the case layout that holds the display elements for a case, such as:
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Which fields to display.
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The section, either Top panel or More information.
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The order within a section to display these fields
Whereas it's the case template that mandates a particular schema, such as required case fields.
The case layout is linked to a case template.
Note
You can create a case template and not link it to a case layout. Any case created with a case template that is not linked to a case layout will display system fields in a default order.
