Show agent queues in a Queues table for
historical metrics
By default agent queues don't appear in a Queues table in a historical metrics report. You can choose to show them.
To show agent queues in a Queues table
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In a historical metrics report, choose the Settings icon, as shown in the following image.
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Choose Filters, Show agent queues, Agent queues, and then use the drop-down to choose the agent's queues you want to include in the table. These options are shown in the following image.
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Choose Apply. The agent queues you selected appear in the Queues table in the historical metrics report.
