Show agent queues in a Queues table for historical metrics - Amazon Connect

Show agent queues in a Queues table for historical metrics

By default agent queues don't appear in a Queues table in a historical metrics report. You can choose to show them.

To show agent queues in a Queues table

  1. In a historical metrics report, choose the Settings icon, as shown in the following image.

    The historical metrics queues report, the settings icon.

  2. Choose Filters, Show agent queues, Agent queues, and then use the drop-down to choose the agent's queues you want to include in the table. These options are shown in the following image.

    Tables settings page, Filters tab, show agent queues option.

  3. Choose Apply. The agent queues you selected appear in the Queues table in the historical metrics report.