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Manage contacts from the Contact details page in Amazon Connect - Amazon Connect

Manage contacts from the Contact details page in Amazon Connect

PDFRSS

On the Contact details page of an in-progress contact, you can manage a contact by transferring, rescheduling, or ending the contact.

You can also perform these actions programmatically using the TransferContact, UpdateContactSchedule, and StopContact operations.

This section explains how to transfer, reschedule, and end contacts by using the Amazon Connect admin website.

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